2 Care Coordinator/Customer Service Representat Jobs in Frederick, MD
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Care Coordinator/Customer Service Representat
$57k-73k (estimate)
Full Time
1 Month Ago
Pet Home Care is Hiring a Care Coordinator/Customer Service Representat Near Frederick, MD
Care Coordinator/Customer Service Representative
At Pet and Home Care (PHC), our Care Coordinator is a customer service ninja who acts as the first point of contact for both our clients and our pet sitters in the field. This detail-oriented role answers client questions, schedules both in-home and pet resort services, and ensures that all services are conducted on-time and to PHC’s standards. Reporting to the company President and Founder, the Care Coordinator also supports various administrative tasks and marketing initiatives as time allows. If you’re customer service-oriented, you pay close attention to details, you love logistics, you take a common sense approach to problem solving, present yourself with a friendly, professional, and energetic demeanor, have a track record for reliability, and, of course, you LOVE pets, this is the perfect job for you!
PRIMARY RESPONSIBILITIES:
- Receiving and responding to incoming client inquiries over both phone and email.
- Scheduling service requests based on client needs and staff availabilities
- Supporting our team of caregivers and helping them solve basic issues they encounter and elevating more complex issues to the management team
- Managing and distributing client keys at our administrative office
- General support for company President and admin team
Secondary responsibilities may include:
- Covering for caregivers in the field in event of emergency or last-minute schedule changes
- Running keys or other supplies to pet sitters in the field
- Representing Pet and Home Care at occasional events and festivals in Frederick and Montgomery counties
- Pitching and executing ideas for social media and other content marketing efforts
DESIRED QUALIFICATIONS:
- One to two years experience in a customer service or office manager role
- Strong written and oral communications skills
- Demonstrated track record of reliability and trustworthiness
- Familiarity with Frederick County, MD and Montgomery County, MD
- Familiarity with G Suite
- Must be 18 years or older
- Must have a valid driver’s license and reliable vehicle.
OTHER HELPFUL EXPERIENCE (but not necessary):
- CRM systems
- Content management systems
- Executive team support
- Pet care and/or service industry
HOURS: Full-time, 40 hours a week, Monday-Friday. Weekend and holiday availability is required.
LOCATION: Our administrative office is located in the heart of Urbana in Frederick County. The Care Coordinator must work in-person at our office.
PAY: Varies based on experience
Job Summary
JOB TYPE
Full Time
SALARY
$57k-73k (estimate)
POST DATE
04/10/2024
EXPIRATION DATE
06/09/2024
WEBSITE
petandhomecare.com
HEADQUARTERS
CLARKSBURG, MD
SIZE
25 - 50
FOUNDED
1999
TYPE
Private
CEO
TIFFANY LEWIS
REVENUE
<$5M
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About Pet Home Care
Pet and Home Care is a provider of dog walking, pet sitting and boarding services in the United States.
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