Overview

Are you an optimistic, organized, multitasking person who loves people and their pets? 

Pet Doctors of America in Jacksonville, FL provides rewarding careers surrounded by a team of professionals who share a love for pets. We are seeking a highly motivated, compassionate, outgoing, and professional veterinary receptionist to join our growing team. Pet Doctors of America shares staffing between our two locations in Jacksonville, Florida (14471 Beach Blvd and 1103 3rd St South). Qualified applicants will be extremely detail oriented and have excellent people skills, experience in customer service and reception work, a mature, professional, hard-working personality, and a positive, 'can-do' attitude to bring to our team environment.

The veterinary receptionist is the client's first contact when calling or visiting our practice and as such represents the professional image of our practice to callers and visitors. He/She answers telephones and emails, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records and processes client invoices. The desired candidate has the ability to diffuse negative client situations and foster client bonding while working to maintain a positive team environment within the hospital.

Responsibilities

Position Overview:

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include:

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Qualifications

Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

How to Apply

Pet Doctors of America offers competitive compensation along with a comprehensive benefits package, including: medical/dental/vision paid vacation/sick days (for F/T employees only), 401 (k), paid uniforms, and generous employee pet care discounts.

Schedules are full time, 35-40 hours a week. We are open M-F 7am-7pm, Sat 8am-5pm, and Sun 9am-5pm. After training is complete, schedules are set for several months at a time. All employees are required to work one weekend day each week. Shifts are 8-12 hours and include a lunch break. Please apply online through PetVetCareers.com