Bilingual Customer Service

Tentative Start date : As soon as possible

Permobil is a prominent manufacturer and distributor in the health and disabled community. We provide medical equipment to those in need, such as wheelchair accessories, adaptive devices, hospital beds and more.

Advantages :

• Annual performance reviews for merit increase
• Pro-rated vacations days for 2024- As of January 1st, 2024 17 days’ vacation (renewed yearly)
• Sick / Personal days
• Health benefits (medical, dental, vision, and more)
• Great work environment
• Company events
• Company incentives

Preferred skills and experience :

• 2-3 years experience in customer service (spoken and written)
• Call center experience (preferred)
• Must be fluently bilingual (French and English)
• Experience in Microsoft office (Outlook)
• Experience in an ERP system
• Works well under pressure and in a fast-paced environment
• Self-motivated and detail-oriented
• Good communication skills
• Team player

Responsibilities :

• Processing quotes / orders / refunds and warranties into ERP system
• Assisting customers and sales representatives via phone and email with their inquiries. Our clientele is 90% English and 10% French.
• Following up on orders
• Assisting team members to ensure work is completed in a timely manner
• Keywords : #customerservice; #remote; #dataentry; #customerservicerepresentative;

Job Types : Full-time, Permanent

Pay : From $21.63 per hour

Expected hours : 40 per week

Benefits :

• Company events
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule :

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types :

• Bonus pay
• Overtime pay

Last updated : 2024-04-27