SUMMARY OF POSITION

Manages the back-of-the house operations; responsible for achieving planned sales and profit levels for the restaurant through the implementation, management and enforcement of company policies, procedures, programs and performance standards. Provide direction to back-of-house staff, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.

POSITION ACTIVITIES AND TASKS

• Assists the restaurant staff to achieve plan profit levels while ensuring maximum guest satisfaction and the development and training of all employees.
• Ensures that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations.
• Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant.
• Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application.
• Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees.
• Ensures proper management of facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
• Conducts employment activities to include staffing, scheduling, training, and conducting performance reviews with all kitchen personnel, as well as recommending salary increases and issuing employee work histories.
• Ensures accurate financial data to include: restaurant supplies, inventories, food cost, payroll/productivity, and operating expenses.
• Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Production Leader’s supervision.
• Anticipates, identifies and corrects system breakdowns to achieve guest satisfaction.
• Responsible for all communication with regard to system breakdowns and deficiencies.
• Ensures the thorough training and development of Production Leader’s and other non-exempt personnel supervised, and the documentation thereof.

PHYSICAL REQUIREMENTS/ENVIRONMENT / WORKING CONDITIONS

• Extensive standing, without breaks
• Exposure to heat, steam, smoke, cold
• Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft.
• Must have high level of mobility/flexibility in space provided
• Must be able to fit through openings 30" wide
• Must be able to work irregular hours under heavy pressure/stress during busy times
• Bending, reaching, walking
• Communicating with guests
• Operating cash register
• Carrying trays of food products weighing about 20 pounds for distances up to 30 feet
• Using telephone
• Lifting up to 50 pounds

EDUCATION LEVEL REQUIRED

What level of education is required to perform the job?
High school diploma; some college or degree preferred.

EXPERIENCE REQUIRED

What kind of experience is required to perform the job? 
One to two years previous experience; preferably in the food production management.

Disclaimer

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.