We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Perform the initial evaluation of customer credit applications and leverage system resources including Bectran to ensure that customer credit applications contain all required information (work the prospective customer and the sales team to obtain missing information)
• Utilize the SAP Financial Supply Chain Management tools including the Collection Module, Credit Module and Dispute Management Module to 1) establish daily priorities including collections and customer dispute resolution; 2) identify and evaluate “at-risk” customers to consider “ship / no-ship” and “customer hold” decisions and re-evaluation of customer terms, limits and payment method; 3) monitor key credit performance metrics including timeliness and completeness of credit application completion, collections activities, dispute resolution and customer risk profiles relative to customer terms and limits.
• Comply with credit management policies and procedures and associated standards of operations
• Closely interact with the Executive Business Services (EBS) accounts receivable team that is responsible for the application of customer payments and credit memos, customer account reconciliation and identification and communication of customer disputes – serve as a liaison between the EBS and the division(s) to ensure that unresolved open AR is quickly addressed (whether through collections activity or resolution of open customer disputes)
• Collaborate with the division sales team and national account sales team on customer collections efforts and identification of unusual or “at-risk” customer activity (unusual order levels or patterns, etc.)
• Leverage system-driven reports to review daily customer orders, identify potential at-risk orders (past-due A/R, customer risk profile and unusual order patterns) and notify the Credit Manager
• Provide customers with required information including proofs of delivery or other support as needed
• Provide the sales team with reports on past-due A/R by customer to help facilitate collection
• Monitor customer licenses and certificates to ensure that all licenses and certificates are current and complete; work with customers to obtain updated licenses and certificates prior to expiration; notify the credit manager of missing or expired licenses and certificates
• At the direction of the credit manager, work closely with outside collection agencies and/or attorneys to enhance and elevate customer collections pursuits when reasonable and timely internal collections efforts have failed (internal collections efforts to include leveraging the sales team, calls to the customer, providing formal demand letters to customers, etc.)
• Performs other related duties as assigned.

• Effective and diligent planning and organizing
• Focus on adhering to corporate values and principles
• Closely follows instructions and corporate procedures
• Effective at leveraging technology and credit management experience to drive results
• Strong desire to achieve personal work goals and objectives
• Ability to adapt and respond to changing daily demands and responsibilities