Job Title: Front Desk Representative

Location: Washington, DC

Company: Percepta House

Employment Type: Full-time

Position Overview:

We are seeking a friendly, professional, and customer-focused Front Desk Representative to join our team. The ideal candidate will be the first point of contact for our company, providing exceptional customer service to all visitors and callers. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet and Welcome Guests: Provide a warm, professional welcome to all visitors, ensuring a positive first impression.
• Handle Inquiries: Respond to customer inquiries both in-person and via phone/email, providing accurate information about the company's services and products.
• Manage Appointments: Schedule and confirm appointments, ensuring proper coordination with relevant staff members.
• Maintain Reception Area: Keep the front desk and reception area clean, organized, and presentable.
• Administrative Support: Perform various administrative tasks such as filing, data entry, and managing correspondence.
• Security and Access Control: Monitor and manage visitor access, maintaining security protocols by logging visitors and issuing visitor badges.
• Assist with Office Operations: Support office operations by ordering supplies, handling mail distribution, and performing other clerical duties as needed.

Qualifications:

• High school diploma or equivalent; additional qualifications in office administration are a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Strong organizational and multitasking abilities.
• Customer service-oriented with a friendly and professional demeanor.
• Ability to handle sensitive information with discretion.