Responsibilities

Key Responsibilities:

• Providing administration and operations and maintenance support on Windows 10 or later, Windows Server 2012 or later within an Active Directory/domain structure environment.
• Installing and removing software including COTS applications, updating, patching, configuring desktops and servers using Microsoft Endpoint Configuration Manager (SCCM) for Windows-based endpoint devices
• Providing quality Tier 2 and Tier 3 Service Desk services, including responsively communicating with users, analyzing tickets to identify issues, developing proposed solutions, and resolving tickets.
• Enforcing PIV enablement on all Windows Operating Systems based on USAID policy.
• Preparing, documenting, and maintaining standard configurations (including hardware, OS, and software) for core devices and infrastructure, physical and virtual servers.
• Performing server monitoring, management, and optimization.
• Collaborating with Tier 1 and Tier 3 staff to ensure all Tier 2 and Tier 2 escalated incidents and service requests are resolved consistent with SLA requirements.
• Maintaining a knowledge base of FAQs for Tier 2
• Providing general application support services for COTS Contractor, or SaaS provider certifying applications are fully functional and operate correctly as intended on systems consistent with USAID Systems Security Policy.
• Reviewing and updating standard images for the Windows OS in the environment to incorporate new changes and ensure configurations follow a defined CM process.
• Providing platform operation and administration support for PaaS resources, virtual machines, and base operating systems (Windows based) on co-located, AWS, Microsoft 365 (formerly Office 365), and Azure cloud environments.

*Contingent on Contract Award*

Qualifications

Basic Qualification:

• U.S. Citizen; eligible for U.S. Security Clearance.
• Bachelor’s degree with 2 – 11 years, master’s degree with 6 – 9 years, or PhD with 1 – 6 years’ experience is required; Years of experience can be substituted in lieu of degree.
• Experiencing using Microsoft Endpoint Configuration Manager (SCCM) for Windows-based endpoint devices.
• Demonstrated strength supporting Windows 10 or later, Windows Server 2012 or later, Active Directory including GPO, DFS, Cert Authority, and account management.
• Ability to support core business hours and on-call during non-core business hours.

Preferred Qualification:

• Active Secret Security Clearance.
• AWS or Azure certification
• Microsoft Certification (Microsoft 365, SQL Server, Microsoft Teams)

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range