About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities Key Responsibilities: * Providing administration and operations and maintenance support on Windows 10 or later, Windows Server 2012 or later within an Active Directory/domain structure environment.
* Installing and removing software including COTS applications, updating, patching, configuring desktops and servers using Microsoft Endpoint Configuration Manager (SCCM) for Windows-based endpoint devices
* Providing quality Tier 2 and Tier 3 Service Desk services, including responsively communicating with users, analyzing tickets to identify issues, developing proposed solutions, and resolving tickets.
* Enforcing PIV enablement on all Windows Operating Systems based on USAID policy.
* Preparing, documenting, and maintaining standard configurations (including hardware, OS, and software) for core devices and infrastructure, physical and virtual servers.
* Performing server monitoring, management, and optimization.
* Collaborating with Tier 1 and Tier 3 staff to ensure all Tier 2 and Tier 2 escalated incidents and service requests are resolved consistent with SLA requirements.
* Maintaining a knowledge base of FAQs for Tier 2
* Providing general application support services for COTS Contractor, or SaaS provider certifying applications are fully functional and operate correctly as intended on systems consistent with USAID Systems Security Policy.
* Reviewing and updating standard images for the Windows OS in the environment to incorporate new changes and ensure configurations follow a defined CM process.
* Providing platform operation and administration support for PaaS resources, virtual machines, and base operating systems (Windows based) on co-located, AWS, Microsoft 365 (formerly Office 365), and Azure cloud environments. *Contingent on Contract Award* Qualifications Basic Qualification: * U.S. Citizen; eligible for U.S. Security Clearance.
* Bachelor's degree with 2 - 11 years, master's degree with 6 - 9 years, or PhD with 1 - 6 years' experience is required; Years of experience can be substituted in lieu of degree.
* Experiencing using Microsoft Endpoint Configuration Manager (SCCM) for Windows-based endpoint devices.
* Demonstrated strength supporting Windows 10 or later, Windows Server 2012 or later, Active Directory including GPO, DFS, Cert Authority, and account management.
* Ability to support core business hours and on-call during non-core business hours.
Preferred Qualification: * Active Secret Security Clearance.
* AWS or Azure certification
* Microsoft Certification (Microsoft 365, SQL Server, Microsoft Teams)
Target Salary Range $86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors. SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran. Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. * Paid Time-Off and Holidays
* Retirement
* Life & Disability Insurance
* Career Development
* Tuition Assistance and Student Loan Financing
* Paid Parental Leave
* Additional Benefits
* Medical, Dental, & Vision Care