Responsibilities

Peraton is looking for a Field Service Technician that will support our Office of the Comptroller of the Currency (OCC) to support virtual and physical workspaces with vulnerability remediation. The qualified candidate will evaluate user requests from customers experiencing problems with hardware, software, networking, and other computer-related technologies as well as deploying, patching, preparing, and configuring enterprise software, middleware, and independent licensed software. This position requires technical knowledge and troubleshooting experience and aptitude. The ability to learn, adapt quickly, communicate effectively, and complete work within given timelines is needed to be successful.

What you will do: 

• Track Workstations across the enterprise and remediate.
• Software, hardware, networking troubleshooting skills.
• Broad knowledge of computer, networking, and software fundamentals.
• Provides quick, responsive, high quality and consistent service.
• Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Lotus Notes, Adobe Acrobat, and others.
• Proficiency in the management of platform for Windows endpoints providing inventory, software distribution, OS imaging, and settings in security management.
• Log/track incident/problem management database and maintain history records and related incident/problem documentation.
• Read, write, interpret and/or verbally communicate to solicit or explain complex or technical information using simple verbiage.
• Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision.
• Keeps internal customers productive and performing at the highest possible level possible.

Qualifications

Required Qualifications:

• Requires High School level plus some advanced training or 4-5 years of experience.
• Experience in customer facing role either remote or face to face.
• Experience working with/deploying/troubleshooting issues with Enterprise Images and creating updates.
• May hold entry level certification(s) in field of work. 
• Must be a US Citizen
• Must be able to obtain and maintain the required Public Trust clearance.

Preferred Qualifications:

• Excellent fluency in language to be supported.

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range

EEO