Anchorage, AK
Contract
$19-23/ an hour DOE
Full time, (M-F 8am-5pm)
3 months
Our client: Is a prominent banking corporation looking for a liaison between bank's end users, customers, software development staff, and vendors to support the bank's processing systems; provides technical support by performing the following essential duties and responsibilities:
Would you like to:

• Provide technical support for purchased and internally developed bank processing systems.
• Acts as liaison between banking company’s end users, customers, software development staff, and vendors to resolve system problems within the scope of responsibility; answers users' questions and find solutions for users' needs.
• Review documentation on assigned systems, while determining the effect on bank users, and recommend procedural improvements to supervisor.
• Maintains current comprehensive technical knowledge of assigned systems and related banking regulations, and their interfaces to all applicable systems and applications.
• Performs other work-related duties as assigned by supervisor.

Ideally you have:
Education and Work Experience

• A minimum of two years banking or customer service. Familiarity with banking data and processes.

Or

• A bachelor’s degree in business, technology, or a related field and one year of banking experience.

General Skills

• A familiarity with banking (FNBA) products and processing environment (optional)
• Basic Office Skills (answering phones, writing emails, operating of calculators and office equipment)
• An ability to keyboard 45 wpm and operate a 10-key calculator by sight required; word processing and spreadsheet software experience required; database software experience preferred. Must have good written and oral communication and interpersonal skills.
• An ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, employees of the organization, and vendors.
• An ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• An ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form as well as have an eye for accuracy.