MINIMUM QUALIFICATIONS:
Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.
OR
Candidates must have one year of permanent competitive service in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1 or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
Preferred Qualifications:

• A bachelor's degree in a human service-related field (i.e., Social work, psychology, etc.) and minimum of two (2) years' experience working with people who have Developmental Disabilities.
• Display strong writing, verbal communication, interpersonal, and organizational skills.
• Possess the ability to work independently
• Have a working knowledge of and be proficient in the use of a computer
• Possession of a valid driver's license to operate a motor vehicle in New York State is preferred.

The position may be filled at the Program Operations Specialist Trainee 1 level equated to SG-13, ($47,925), Program Operations Specialist Trainee 2 level equated to SG-14 ($50,678) or full performance Program Operations Specialist 1 SG-18 ($63,108), based on education and experience. Candidates hired at the trainee level will be advanced to the full performance Program Operations Specialist 1 SG-18 following the successful completion of the traineeship.

POSITION DESCRIPTION:
This position will serve as a Program Operations Specialist 1 (POS1) for a division of the Service Access Program Implementation and Stakeholder Support- Regional Field Office (SPSRFO). Divisions within the Regional Field Office include the following: Service Access (Front Door and Waiver Services), Eligibility, Self-Direction, Housing, Crisis, Property/Development, Fiscal, and Quality Management/Technical Assistance.
Through the five Regional Field Office(s) with OPWDD over 130,000 individuals are supported through collaboration and engagement with over 700 voluntary providers, 6 State Operated Development Disabilities Service Operation Offices, and 7 Care Coordination Service Organizations. Region Field Office oversight encompasses 13 specific districts throughout NYS as noted below:
Regional Field Office 1 has oversight in Finger Lakes and Western NY
Regional Field Office 2 has oversight in Sunmount, Central NY, and Broome
Regional Field Office 3 has oversight in Capital, Taconic and Hudson Valley
Regional Field Office 4 has oversight in Manhattan/Bronx (Metro), Queens, Brooklyn and Staten Island
Regional Field Office 5 has oversight in Long Island
#LI-AR1
PRIMARY DUTIES AND RESPONSIBILITIES:
Under the supervision of the Region 2 DDRFO Unit Leader, the incumbent will act as a regional liaison and engage in the following duties which will include, but not be limited to:

• The POS1 will be under the supervision of the Regional Leader within a function of the Regional Office. Oversee the day-to-day operations for the District as necessary. Oversee the process flow and participate in the evaluation of service delivery, meeting system goals, and meeting service expectations of individuals, families, and advocates.
• POS1 will act as liaison for litigation and related matters in RFO2. The POS1 will be responsible for completing efficient, time-sensitive and high-quality work developed in response to requests in each of these areas. Additional duties will be assigned as needed to support the Quality Management Technical Assistance Unit.
• Engage in regular Audit and improvement Activities in assigned area.
• Maintain knowledge and understanding of OPWDD policies and procedures. Review ADM’s, Protocols, Policies and Procedures as released.
• Participate in local and statewide meetings and other trainings and workgroups as indicated.
• Foster effective collaboration and communication with individuals, families, Care Coordination Organizations, agencies, Local Government Units and other community stakeholders.
• Participate in the regular maintenance of the Regional Field Office Policy and Procedural Manual.
• Will provide technical assistance to Care Coordination Organizations and OPWDD provider agencies as needed.
• Participate in Quality Review Team meetings and other team meetings as needed
• Participate in various committees as directed by the Regional Leadership Team.
• Additional duties may be assigned to assist in supporting Regional Field Office operations.
• Travel as needed

TITLE: Program Operations Specialist 1, grade 18 or
Program Operations Specialist Trainee 1, NS
NUMBER OF POSITITONS: 1
SALARY GRADE: Grade 18 salary: $63,108 – 80,248
NS-equated salary at the Grade 13 Trainee 1 level: $47,925

• Trainee candidates start at the traineeship grade 13 level, advancing to a grade 14

after the successful completion of one year, and grade 18 after successful completion of
two years
SALARY: $63,108- $80,248
NEGOTIATING UNIT: Professional, Scientific & Technical (PEF)
OFFICE/REGION: Region 2 Regional Office
DIVISION/DEPARTMENT: DDRO Broome/CNY/Sunmount, Regional Office
LOCATION:
187 N. Concourse* N Syracuse NY 13212
or 401 Turin Street* Rome, NY 13440
or 249 Glenwood Rd* Binghamton NY 13905
or 2445 State Rte. 30* Tupper Lake NY 12986
or 7242 Route 9N 101* Plattsburgh, NY 12901
or 118 Business Park Drive* Utica, NY 13502
or 51 Main St* Potsdam, NY 13676

• Candidates chosen from the civil service list will be required to have their official workstation located in the

office where candidate was list eligible.
SHIFT/PASS DAYS: 8:00 am – 4:30 pm
Pass: Sat/Sun