Description

Essential Functions

• Provide assistance at our larger sites and/or fill-in during site manager absences.
• All duties related to processing tenant applications:
• Annually re-certify tenants as well as reinforcing lease, addendums, house rules, etc.
• Review and prepare for audits
• Assign tasks, review and approve time cards for the key holders
• Collect rents and maintain tenant and unit files in accordance with regulations and in a timely manner
• Perform move-in inspections with tenants
• Review lease and house rules and with the new tenants and instruct on the use of appliances, etc.
• Perform move-out inspections with Portfolio Manager and/or Maintenance Manager
• Arrange for re-keying of front door locks
• Process security deposit refunds in a timely manner
• Process repairs quickly to ensure the unit can be re-rented as soon as possible
• Assist with periodic inspections
• Process accounts payable on a weekly basis
• Attend training classes and seminars to stay current with appropriate property required certification
• Prepare various weekly and monthly reports as required
• Work within the approved operating budget
• Process work orders by notifying maintenance staff or an outside provider of needed repairs
• Track preventive maintenance and process purchase requests and approval forms
• Check community areas and shared spaces for cleanliness and safety on a daily basis
• Maintain control of keys for apartments and common areas and assist tenants with lockouts
• Assist tenants in organizing regular cultural and national celebrations
• Maintain the community room calendar, if applicable
• Help to coordinate, through department collaboration, self-sufficiency tenant programs and activities
• Be prepared for emergencies with mapping of gas shutoff valves, water, escape routes, etc.

Requirements

Skill & Knowledge Requirements

• General computer literacy
• Proficiency in Microsoft Office, especially in Word and Excel
• Strong verbal and written communication skills
• Ability to work with people of all cultures and economic status
• Bilingual (English/Spanish) may be required and is always highly preferred
• Ability to provide professional and courteous customer service
• Works collaboratively in a team environment
• Ability to prioritize, multitask and meet deadlines autonomously

Experience Requirements

• Experience working in an office environment and using office equipment
• Experience in affordable housing property management highly desired
• Proven ability and experience maintaining confidentiality with proprietary company information and personal client information.

License/Certification Requirements

• Valid CA driver’s license, proof of auto insurance and access to a reliable vehicle.

Physical Requirements

• Light lifting (up to 20 pounds), walking, bending and squatting for short periods of time.
• Ability to travel to different site when coverage is needed.

Additional Requirements

• Must live on-site in a company-provided unit.