Established in 1998 in Medford, Oregon, People’s Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been providing its customers with superior, responsive and flexible service with a friendly approach. Through conservative solid banking fundamentals and doing right by its customers, employees and community, People's Bank has earned the esteemed reputation as one of the top community banks in Oregon.

We strive to provide a better experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to our success. We offer a competitive benefits package including salary commensurate with experience, 401k, Employee Stock Ownership Plan (ESOP), as well as health, dental, vision and life insurance coverage.

The Digital Banking Specialist is responsible for daily electronic banking, deposit operations, and associated accounting functions in accordance with bank policies, operating procedures, audit requirements, and federal regulations while adhering to deadlines. This position provides technical and operational training and support to both bank personnel and customers on all deposit and various software applications. This position requires strong organizational skills, critical thinking skills, problem solving skills, decision making skills, time management skills, and self-initiative.

Supervises: None

Duties and responsibilities:

A. Provide friendly, courteous, and professional communication support, including responding to incoming telephone calls, electronic mail, and voice mail, to all internal and external customers.

B. Responsible for set up of Digital Banking products and services and provide technical support, training to internal and external customers according to established policies, procedures, and timelines.

C. Process requests for adds, changes, research and assistance related to Online Banking, Mobile Banking, EFT/ACH transactions and services, core banking system, and any other Digital Banking products or services.

D. Review daily reports for multiple systems, cross-reference information to identify issues, escalate and resolve as appropriate.

E. Perform daily data processing functions, including electronic file transfers, posting of Online Banking, ACH, Online Banking system updates, and other related activities including troubleshooting and technical support. Creates spreadsheets and tracking on a daily, weekly, and monthly basis.

F. Maintain an effective relationship with the CSI support team to manage any issues that surface.

G. Must meet time sensitive deadlines, often at the end of the day and month. Monitor and manage an email queue, processing and responding to action items and customer communication generated online while completing assigned work.

H. Research and resolve complex Digital Banking issues. Advanced ability to multi-task, prioritize, and communicate within required time frames.

I. Back-up all functions in the department, and assist with any related task as requested, needed, or assigned in a timely manner. Provide back up to the Central Operations Department when needed.

J. Maintain a thorough knowledge of and ensures compliance of all federal and state laws and regulations and adheres to bank policies, procedures, and standards, and conduct training for team members when necessary.

K. Complete all required internet compliance training within established timeframes.

L. Attend and participate in department and staff meetings as requested.

M. Other duties as assigned.

Skills and abilities required:

A. Excellent verbal, written, and telephone communication skills.

B. Proficient with Excel and creating/using spreadsheets.

C. Strong proven interpersonal skills in order to provide superior quality service to teammates and customers. Supporting the bank’s commitment to fun, professional, service-oriented working/business environment.

D. Ability to effectively work independently, perform quality work, and adhere to established timelines with or without direct supervision.

E. Ability to effectively work with team members and on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently, accurately, and with established timeframes.

F. Ability to follow detailed instructions and procedures and maintain accuracy, neatness, and thoroughness in performance of assigned duties to minimize errors.

G. Problem-solving skills and ability to tactfully resolve difficult customer situations and deal with a variety of concrete variables.

H. Maintain a satisfactory level of attendance as defined in the attendance policy.

I. Ability to interpret a variety of instructions furnished in written, verbal, or schedule form.

J. Ability to operate office equipment essential to job performance: ten-key calculator, personal computer.

K. Proficient in Microsoft Office Suite, similar software, Internet usage and ability to learn new software.

L. Ability to look and project a professional image.

Education, training, and experience:

A. Requires a minimum of 2-4 years’ experience in the financial industry with demonstrated experience with and aptitude in bank operations area. Sales experience preferred.

B. Successful completion of a high school diploma or GED.

Working environment and conditions:

A. Physical Demands:

Lifting (up to 30 Pounds)

Sitting

Walking

Standing

Finger dexterity

B. Mental Demands:

Multitasking

Interaction with team members and customers

Act on own initiative

Work unsupervised to meet deadlines/demands

Problem-solving

Interpret data

Make decisions

Organizing

Following directives

May include extended periods of time at the computer terminal

Occasional overtime may be required

C. Environmental Demands:

Occasional exposure to noise, hazards, fumes, dust or odors associated with office location and external influences. Potentially hazardous conditions associated with financial instructions, i.e. robbery, kidnap, extortion, etc.

Equipment and tools:

A. General office equipment including, but not limited to:

• Personal computer
• Cell phone
• Fax machine
• Voicemail
• Copy machine
• Calculator
• Telephone

B. Computer, peripherals and Microsoft Office software.

The above statements are intended to describe the general nature and level or work to be performed. They are not intended to be an all-inclusive listing of all responsibilities, duties and skills required for this position. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Those selected must be able to provide proof of legal right to work in this country. Hiring will be subject to criminal history background check, credit check, drug screen and references.

People's Bank of Commerce is an Equal Opportunity Employer of minorities, women, protected veterans, and individuals with disabilities. If you are an individual with a disability and require reasonable accommodation to complete all or part of the application process, please call 541-494-4358 or email hr@peoplesbank.bank.