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Front Desk Associate (FT)
$32k-41k (estimate)
Full Time | Civic & Environmental Advocacy 0 Months Ago
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People Resource Center is Hiring a Front Desk Associate (FT) Near Wheaton, IL

PRC is hiring a Front Desk Associate to work in our Wheaton location. The Front Desk Associate will create a welcoming environment by providing excellent customer service and program administrative support that is consistent with PRC’s mission and values and ensuring building and safety protocols are followed. The Front Desk Associate is part of the reception team supervised by the Office Manager. This position is a 33 hours/week, benefit eligible, and will work the following schedule:
Monday, Wednesday, Thursday and Friday: 11:00am – 5:00pm
Tuesday: 11:00am – 9:00pm
BENEFITS:PRC offers a generous compensation and benefits package to our full-time employees, including:
  • Medical insurance – HMO, PPO (80% Employer paid).
  • Dental insurance – PPO (80% Employer paid).
  • Short Term Disability & Life insurance (100% Employer paid).
  • Flexible Spending Account participation.
  • SIMPLE IRA retirement plan and 3% company match.
  • 23 days of Paid Time Off (PTO).
  • 12 paid holidays.
ESSENTIAL FUNCTIONS:
Customer Service
  • Greet and welcome guests by providing accurate information based on program guidelines and/or directing them to their location.
  • Efficiently answer incoming calls providing initial information and/or transfer calls to appropriate party. 
  • Retrieve, document, and process phone messages from voicemail inbox for main number as well as other voicemails as instructed.
  • Act as interpreter for Spanish speaking clients as requested.
  • Maintain a clean and tidy reception area, waiting area, and kitchen.
Program Administrative Support
  • Maintain an active, accurate knowledge of programs, events, and activities.
  • Provide administrative support as assigned including but not limited to entering data, making copies, managing files, making phone calls, assisting with program supplies, and coordinating mailings.
Site Operations Support
  • Act as primary point person for on-site operational needs, including but not limited to supplies, office keys, office equipment, office mail, site procedures and general communications.
  • Act as primary point of contact for daily site maintenance issues working with the Office Manager and Facilities Manager.
  • Perform building and security procedures that apply to front desk staff.
Other Functions:
  • Other duties as assigned.
  • Provide front desk back up for other sites and shifts as needed and available.
SKILLS/KNOWLEDGE:
  • Commitment to PRC’s mission, values, and community focus.
  • Enjoys working in a social service organization and with clients.
  • Bilingual English/Spanish preferred. If not bilingual, obtaining conversational Spanish proficiency (training paid by employer) is required within 12 months of hire.
  • Acute attention to detail, strives for 100% accuracy.
  • Ability to work independently with some guidance and direction.
  • Ability to exercise professional judgment to resolve moderately complex problems.
  • Evidence of maintaining confidentiality.
  • Excellent communication, phone etiquette and customer service skills.
  • Ability to work effectively with people from other countries and speaking other languages.
  • Ability to manage multiple tasks at one-time.
  • Must demonstrate professionalism, flexibility, and commitment to teamwork.
  • Computer proficiency in Microsoft Word, Excel, Outlook, and Internet search engines.
EXPERIENCE/EDUCATION:
  • High school diploma or equivalent credentials.
  • 3 years prior work experience in customer service, office management or similar setting.
ORGANIZATION OVERVIEW:People's Resource Center (PRC) is a nonprofit, social service organization founded in 1975 by community members looking to help neighbors who were facing financial hardship. Inspired by social justice heroes like Martin Luther King, Jr., Dorothy Day and Jane Addams, founders Dorothy McIntyre, Father Tom Peyton and a group of volunteers sought to do more than start a local food pantry.
With a team of over 1,600 volunteers supported by 47 employees, PRC offers free emergency needs assistance and educational programming. Our emergency and basic needs services include food assistance, clothing, financial assistance, homeless prevention services, and referrals for medical and dental care. Job search assistance, adult basic education and literacy, computer training and access, and art enrichment equip individuals with the tools and resources they need to build stronger futures.
To apply, please send your resume and minimum pay requirements

Job Summary

JOB TYPE

Full Time

INDUSTRY

Civic & Environmental Advocacy

SALARY

$32k-41k (estimate)

POST DATE

05/28/2023

EXPIRATION DATE

06/08/2024

WEBSITE

peoplesrc.org

HEADQUARTERS

GARNER, NC

SIZE

50 - 100

FOUNDED

1975

TYPE

Private

CEO

PHYLLIS FULTON

REVENUE

$10M - $50M

INDUSTRY

Civic & Environmental Advocacy

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The following is the career advancement route for Front Desk Associate (FT) positions, which can be used as a reference in future career path planning. As a Front Desk Associate (FT), it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate (FT). You can explore the career advancement for a Front Desk Associate (FT) below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Associate job description and responsibilities

Front Desk Associate keeps the front desk and lobby area clean and neat.

01/02/2022: Houston, TX

The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.

02/05/2022: Saint Louis, MO

Working at the front desk requires using computers to keep records, process payments, and complete other tasks.

03/03/2022: Virginia Beach, VA

Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.

01/04/2022: Trenton, NJ

The Front Desk employee ensures positive customer experience.

12/09/2021: Lafayette, LA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Associate jobs

A front desk agent does not need any experience but should have a high school degree or GED equivalent.

02/14/2022: Memphis, TN

A front desk receptionist needs to be highly organized, friendly and engaging.

01/09/2022: Chillicothe, OH

Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.

02/03/2022: Bridgeport, CT

Front desk employees need to be able to get along and work with a variety of people.

02/24/2022: Monroe, LA

Always Be Available as a Mentor.

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