Overview

Supports the mission of People's Community Clinic by leading efforts to promote the highest standards of patient care and safety and champion the clinic’s efforts to establish a culture of continuous quality improvement.

The starting salary range for this position is between $85,000 - $95,000 annually. 

Responsibilities

• Responsible for developing, implementing, and maintaining a vision and plan for providing quality clinical outcomes to patients in collaboration with clinical leadership and other employees.
• Monitor and analyze clinical performance data to identify areas for improvement and implement change management.
• Facilitate problem solving with administrative and clinical leadership around documented incidents of noncompliance in order to improve adherence to clinical policies and procedures.
• Collect clinical outcomes, process data and perform analysis to support improvement initiatives.
• Oversee and manage clinical peer review processes to ensure adherence to current evidence-based clinical guidelines, standards of care, and standards of practice in the provision of health center services.
• Ensure that clinical policies adhere to current evidence-based clinical guidelines, standards of care, and standards of practice in the provision of health center services
• Oversee patient feedback efforts (e.g., annual and quarterly patient satisfaction surveys, comment cards, etc.), present results to management, and lead efforts to address identified concerns.
• Communicate directly with patients regarding concerns and complaints.
• Oversee and manage the quality improvement/quality assurance program.
• Prepare and submit quality improvement reports to regulatory agencies and other stakeholders (i.e. PCMH, Board of Directors, HRSA, etc.).
• Report and investigate clinical risk management and patient safety, including adverse events.
• Promote, model and train on the use of a standard method for quality improvement work.
• Adhere to HIPAA guidelines.

Qualifications

Education: RN, graduate of an accredited school of nursing.

Experience:

• At least 3 years’ experience in healthcare, including working in a clinic environment
• Experience leading quality improvement and quality assurance efforts
• Experience with program planning and evaluation
• Experience writing policies and procedures
• Experience providing training

Certificate/License:  Current professional license to practice in the State of Texas.

Knowledge, Skills, and Abilities:

• Strong analytic ability, including problem identification and resolution
• Ability to work effectively with diverse individuals and populations
• Excellent written and oral communication skills
• Ability to work independently with minimal supervision
• Able to lead cross-functional teams and influence without direct supervisory authority
• Knowledge of quality improvement principles and practices, such as Six Sigma, Lean, and Plan-Do-Check-Act (PDCA) cycle
• Knowledge of regulatory requirements for FQHCs, such as HRSA, PCMH and The Joint Commission

Our Benefits Include:

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer paid Life Insurance
• Employer paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 4% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.

We want you to do your best throughout the interview process. CLICK HERE to learn more about how to prepare.