Description:
As a Customer Service Representative at Pentastar Aviation's Executive Facilities, you will play a crucial role in providing exceptional service to executive travelers and aircraft crew members. Your enthusiasm and dedication will ensure that every guest receives a Ritz Carlton-like experience during their visit. You will be responsible for greeting visitors, managing requests, and maintaining a high level of customer satisfaction.
Responsibilities:
Primary Customer Interaction:
Act as the initial point of contact for customers, providing exemplary service and assistance with professionalism and courtesy.
Implementation of Safety Measures:
Enforce and uphold safety protocols to ensure the safety and well-being of customers, adhering to regulatory standards and company policies.
Assistance with Aircraft Parking:
Assist in guiding passengers and crews to and from ramp areas using standardized procedures to ensure safe maneuvering and efficient ground movement.
Customer Support:
Deliver attentive and courteous customer service to passengers and crew members, addressing inquiries and fulfilling requests promptly and effectively.
Customer Billing:
Generate and distribute accurate invoices to customers based on service agreements and usage data. Verify billing accuracy and resolve any discrepancies or errors in a timely manner. Ensure adherence to billing schedules and deadlines to meet customer expectations and regulatory requirements.
Baggage Assistance:
Handle baggage efficiently and securely, following security protocols and ensuring proper loading and unloading procedures to protect customers' belongings.
Access Control:
Control access to restricted areas by verifying credentials, issuing visitor passes, and monitoring entry and exit points to ensure only authorized individuals are granted access.
Regular Feedback and Communication:
Solicit feedback from members regularly to gauge satisfaction levels, identify areas for improvement, and gather suggestions for enhancing services and experiences.
Maintain open and transparent communication channels with customers, keeping them informed about FBO updates, Avfuel Promotions, and opportunities.
Other Duties –
As assigned by management.
Requirements:
High school diploma or equivalent.
Valid and unrestricted driver’s license and ability to complete DOT medical requirements for passenger transportation.
Solid customer service skills with an outgoing and friendly personality.
Strong teamwork skills and ability to multitask effectively.
Basic computer skills, including proficiency in MS Office.
Flexibility to work evenings, weekends, holidays, and overtime as required.
Willingness to learn new processes and accept coaching from team members.
Ability to work outdoors in various weather conditions when necessary.
Must be present and ready to work at the start time for every scheduled shift.
Join Our Team:
If you are passionate about providing outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this rewarding opportunity. Join our team and be part of an organization committed to excellence in aviation services.
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