Responsibilities

• Answer customers' questions about products, prices, availability, product uses, and credit terms
• Recommend products to customers, based on customers' needs and interests
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Prepare estimates, and bids that meet specific customer needs
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
• Arrange and direct delivery and installation of products and equipment
• Monitor market conditions, product innovations, and competitors' products, prices, and sales
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services
• Obtain customer information such as name, address, and payment method, and enter orders into computers
• Record names, addresses, purchases, and reactions of prospects contacted
• Adjust sales scripts to better target the needs and interests of specific individuals
• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations
• Answer telephone calls from potential customers who have been solicited through advertisements
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts
• Maintain records of contacts, accounts, and orders
• Support location and rental customers, including rental counter activities as needed
• Other projects and tasks as assigned by supervisor

Last updated : 2024-05-16