Job Overview

Summary / Objective

The Quality Control Representative reviews all work completed by the service departments ensuring repairs have been completed meeting company and manufacturer standards. Essential Functions

• Minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
• Investigates and corrects customer complaints regarding quality
• Inspects all recently purchased and comeback vehicles to ensure proper repair and condition of vehicle
• Understands and follows all applicable federal, state, and local regulations on hazardous waste and OSHA Right-to-Know
• Establishes and maintains good working relationships with other departments
• Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company's business
• Facilitates and / or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
• Understands and follows work rules and procedures
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates
• Follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Attends company meetings as required
• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
• Other duties as assigned.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

• Strong organization skills and ability to multi-task
• Proficient with Microsoft applications
• Time Management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to apply concepts of basic algebra and geometry
• Exceptional attention to detail
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• Exceptional attention to detail
• Able to work with a diverse group of people and be a positive influence on departmental morale

Supervisory Responsibility

No Work Environment / Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Light Work- lifting no more than 20 pounds at a time and / or frequent lifting or carrying of objects weighing up to 10 pounds

This position requires sitting for prolonged periods of time and may involve standing and walking on occasion

This position requires the ability to push, pull, stoop, kneel, reach, grasp

This position involves repetitive motion primarily typing

This position requires the ability to talk and hear Position Type / Expected Hours of Work

Standard Business Hours with ability to work nights, weekends and holidays as required. Required Education and Experience

High school diploma or equivalent. Three to five years' quality control or auditing experience. Preferred Education and Experience

Technical or training experience desired. Additional Eligibility Qualifications (Certification / Licenses / Registrations)

N / A

Last updated : 2024-05-12