The Pennsylvania Employees Benefit Trust Fund (PEBTF), administrator of health benefits for Commonwealth of Pennsylvania employees and retirees, is seeking an Accounts Receivable Representative to join our Financial Services team. This position reports to the Accounts Receivable Supervisor and is responsible for handling Accounts Receivable activities for the organization such as preparing member notices and invoices. The Accounts Receivable Representative also acts as a conduit to identify disputes with members and summarize information so that the issues can be resolved. This position also provides customer service to PEBTF members, internal staff and outside agencies.

The successful candidates will possess the ability to:

• Post cash receipts, refunds and adjustments for all billable groups.
• Print and mail various notices related to voluntary termination, delinquencies, Medicare, COBRA and LWOP to PEBTF members.
• Answer inquiries by telephone, email or U.S. mail regarding member billing, premium payments and other inquiries relating to qualifying events.
• Prepare initial member billing and send out monthly invoices and reminder notices when applicable.
• Perform research on open AR accounts and complete the necessary tasks to get resolution and clear out outstanding balances.
• Follow up on aging reports and PEBTF forms and apply corrections or adjustments to member accounts when applicable.
• Post data; verify and perform mathematical computations; and update and maintain spreadsheets.
• Strictly adhere to all HIPAA and Fund Privacy and Security policies and proceudres and perform member verification in accordance with them.
• Process refunds when applicable.
• Perform other duties as assigned by the A/R Supervisor.

These skills, knowledge and experience are required:

1. High School Diploma or equivalent.

2. One to three years of working with accounts receivable in a corporate environment.

3. Knowledge requirements:

• Good listening skills.
• Good verbal and written communication skills.
• Good math skills and basic accounting principles.
• Good reference skills.
• Strong analytical and troubleshooting skills.
• Strong organization and prioritization skills.
• Strong interpersonal skills.
• Strong Customer service quality standards.
• Proficient with a 10 key calculator.
• Excellent PC skills including Microsoft Office tools (Outlook, Word, Excel and PowerPoint).
• Good keyboarding skills.

4. Experience with accounting systems.

5. Must exercise sound judgment and logical thinking.

6. Must have ability to work independently or as part of a team.

7. Ability to maintain a high level of accuracy in work assigned.

8. Exceptional attention to detail and accuracy.

9. Ability to work under the pressure of tight monthly deadlines.

10. No travel is required.

PEBTF, an Equal Opportunity Employer, values the diversity of our workforce and the knowledge of our people.

Job Type: Full-time

Pay: $19.94 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Accounts Receivable: 1 year (Required)

Work Location: Hybrid remote in Harrisburg, PA