Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

General Summary Statement

The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities.

Essential Duties and Responsibilities

• Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner
• Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system. Explains and obtains signatures as needed.
• Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable

o Identifies and collects co-pays from patients at the time of registration

§ Post payments, generates receipt for patient, perform daily cash reconciliation and adheres to daily deposit cashiering standards

o Obtains referrals as required from patients, physician offices or online resources

o Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications.

o Accurately completes MSP and ABN documentation as necessary

o Scans necessary documentation into Patient Record in EHR

o Places orders in clinic software applications as necessary

• Assume the role of scheduler as needed.

o Ensure complete accuracy when scheduling patients’ initial evaluation to include informing patients of all required information necessary on day of appointment.

o Verify appointment availability for each treatment visit using the current scheduling system.

Education Training and Experience

• High School graduate or equivalent
• Experience and knowledge of patient registration and/or insurance verification including software applications preferred.
• Demonstrated ability to interact effectively and professionally within the work contact group.
• Familiar with medical terminology and demonstrates excellent oral and written communication skills. Proven organization skills, and efficient work habits.
• Sound analytical, problem solving and planning skills.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.