Responsibilities:

• Perform work accurately, thoroughly, and in accordance with departmental and PHCS/PHMA standards. Identify problems and refer them/offer suggestions appropriately.
• Maintain a positive approach and positive relationships with others. Support departmental and Medical Center initiatives and change efforts.
• Greet incoming patients, noting their arrival time in the scheduling system.
• Confirm patient demographic information by providing form and HIPAA privacy notice to patient for completion.
• Instruct new patients in proper method to complete new patient information forms, obtain insurance information, set up medical record and attach copies to the encounter slip.
• File demographic/HIPAA information in medical record and make copies of new insurance cards. Update/ enter e-MDs demographic information.
• Collect appropriate co-payments for managed care members, post payment and issue receipt.
• Collect referrals, when appropriate, enter information on e-MDs.
• Ensure that medical record is updated on EMR and checked in on a timely manner.
• Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary. Take clear and precise messages, assuring they are placed in appropriate location for communication.
• Take messages off assigned voice mail lines, returning calls promptly and following through with requests.
• Transfer phones to answering service during lunch and at end of day. Follow up with service on any messages.
• Schedule patient appointments for all physicians by telephone or in person.
• Process patients completing their office visits. Collect co-payment, enter patient services to patient’s ledger with proper CPT/ICD9 coding and modifiers. Schedule follow up appointment and coordinate physician notes or referrals with appropriate front desk personnel.
• Confirm appointments for next day, reminding them to bring referrals/records.
• Coordinate procedure scheduling for additional testing, as ordered by physician.
• Note cancellation/missed appointments in electronic chart, and follow up with patient to reschedule.
• Reschedule patients when necessary due to physician vacations, seminars, and meetings.
• Pull medical records when required for patient care or requests. Obtain necessary signed release from patient.
• Scan medical records and correspondence as needed.
• Maintain knowledge of managed care and third party billing requirements relative to front desk processes, including insurance verification, co-payments and referrals.
• Assist patients, physicians, department staff and other hospital staff with questions or problems, as appropriate.
• Maintain standards of confidentiality and participate in unit compliance.
• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices.
• Any other duties, as assigned.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• High school diploma and two years of medical receptionist/front desk experience required, to include knowledge of medical terminology/abbreviations and physician office operations required.
• Associate of Arts or Science
• Associates degree or coding certification preferred.Two years of medical receptionist/front desk experience required, to include knowledge of medical terminology/abbreviations and physician office operations.