Associate Application Analyst:

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system under the direction of a senior analyst. Responsibilities include testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols.

Key areas of responsibility include:

• Delivers customer service to IS clients seamlessly across system boundaries
• Ensures safety, confidentiality & security of employee and Patient data
• Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application
• Promptly identifies, documents, and resolves problems with system functionality
• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects
• Coordinates and adheres to strict implementation project schedules, and handle multiple assignments
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration
• Researches and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes
• Develop a thorough understanding of UPHS EMR applications
• Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions
• Defines system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity.
• Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
• Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
• Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
• Works independently on complex projects completing within the designated timeframe and under minimal guidance
• Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails

Application Analyst:

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical date models using best practices for build and configuration, maintenance and data integrity. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Key areas of responsibility include:

• Delivers customer service to IS clients seamlessly across system boundaries
• Ensures safety, confidentiality & security of employee and Patient data
• Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application
• Promptly identifies, documents, and resolves problems with system functionality
• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects
• Coordinates and adheres to strict implementation project schedules, and handle multiple assignments
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration
• Researches and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes
• Develop a thorough understanding of UPHS EMR applications
• Interprets and analyzes workflow/system requirements in order to design, configure, test and implement application solutions
• Assists in defining system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity
• Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
• Executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
• Collaborates with management to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
• Works independently on complex projects completing within the designated timeframe and under minimal guidance
• Provides ongoing support and maintenance as assigned
• Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails

Senior Application Analyst

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include; providing instruction on various technical topics to other team members, managing an application project through the entire project life cycle while meeting project deadlines and initiatives. Coordinating the development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Key areas of responsibility include:

• Delivers customer service to IS clients seamlessly across system boundaries
• Ensures safety, confidentiality & security of employee and Patient data
• Coordinates with cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application
• Leads the education and delivery to internal team members in the utilization of functionality within the application
• Promptly identifies, documents, and resolves problems with system functionality
• Coordinates and adheres to strict project schedules, and handles multiple assignments
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration
• Researches and analyzes new functionality, and within the application to enhance practice productivity and operational processes
• Develop a thorough understanding of UPHS applications
• Participates in an application project by setting clear goals and objectives, and completing tasks in a timely manner
• Manages project plan, monitors tasks and milestones and reports project changes/status to Lead Application Analyst
• Works with the Lead Application Analyst to develop new policies and procedures relating to system design, enhancements, change control, and maintenance of the application
• Participates in new hire application training, mentoring and instruction on internal processes and educates application analysts on various projects; including testing, documenting, and configuration within the application
• Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions
• Defines system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity.
• Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
• Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
• Works with the Lead Application Analyst to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
• Works independently on complex projects completing within the designated timeframe and under minimal guidance
• Provides ongoing support and maintenance as assigned
• Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails

Minimum Requirements

Associate Application Analyst

Minimum Degree Requirements and Experience Required:

• High school diploma or GED required (Bachelor’s preferred)
• Minimum of 1 year of related experience required
• Experience in health care IT, preferred

Required Skills:

• Good customer service orientation and ability to follow through issues to resolution
• Knowledge of basic hardware configurations, database management tools and query language
• Ability to troubleshoot, research and solve problems
• Detail oriented, analytical, organizational, and problem solving skills required
• Must be able to function as part of a team providing a high level of quality service to clients
• Clinical applications experience in either an application support or implementation role preferred
• Strong customer service orientation and ability to follow through issues to resolution
• Detail oriented, strong analytical, organizational, and problem solving skills

Application Analyst

Minimum Degree Requirements and Experience Required:

• Bachelor’s degree required
• Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved bachelor degree program
• Minimum of 2 years related experience required
• Experience in health care IT preferred

Minimum Certifications, Registry and/or Licenses:

• Vendor certification preferred

Required Skills:

• Ability to troubleshoot, research and solve technically challenging problems involving integrated systems
• Ability to analyze, diagnose, suggest and implement process changes
• Ability to interact with all levels of healthcare personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.
• Familiar with process improvement and project management

Preferred Skills:

• Knowledge of basic hardware configurations, database management tools and query language preferred
• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment preferred
• Must be able to function as part of a team providing a high level of quality service to clients

Senior Application Analyst

Minimum Degree Requirements and Experience Required:

• Bachelor’s degree required
• Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved bachelor degree program
• Minimum of 3 years related experience required
• Experience in healthcare IT, preferred

Minimum Certifications, Registry and/or Licenses:

• Vendor certification preferred

Required Skills:

• Strong customer service orientation and ability to follow through issues to resolution
• Ability to effectively implement and manage projects and personnel
• Knowledge of basic hardware configurations, database management tools and query language
• Ability to troubleshoot, research and solve technically challenging problems involving integrated systems
• Detail oriented, strong analytical, organizational, and problem solving skills required.
• Ability to analyze, diagnose, suggest and implement process changes
• Ability to interact with all levels of healthcare personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.
• Clinical applications experience in either an application support or implementation role preferred
• Strong with process improvement and project management skills
• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment preferred
• Must be able to function as part of a team providing a high level of quality service to clients

Department: IS-Epic

Address: 3600 Civic Center Blvd

This position supports the Epic Radiant Application

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.

Learn more about Information Services