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The UM Customer Support Representative works in a high-performance, customer-focused team environment. He / she is responsible for providing support to the Utilization Management department by providing customer service to its medical group members and providers via telephone and / or emails.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region.
The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services.
The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.
Required Skills Excellent verbal and written communication skills.Excellent phone etiquette.Able to prioritize and delegate effectively.
High attention to detail.Excellent organizational skills.Knowledge of medical terminology.Bilingual (Spanish) preferred.Able to multitask.
Develops and maintains effective working relationships with all levels of management, staff, providers, and members.Maintains an understanding of current CPT / HCPCS and ICD-10codes.
Required Experience Required : High School Graduate or equivalent certification.Proficient in Windows, Microsoft Word, and Excel.
Minimum of two years’ experience in a managed care, IPA, or health plan environmentKnowledgeable in EzCapSalary18.57-30.64ShiftDaysFLSA StatusNon-ExemptZip Code90601#J-18808-Ljbffr
Last updated : 2024-03-05
Full Time
Education & Training Services
$42k-53k (estimate)
03/07/2024
03/31/2024
pennfoster.edu
SCRANTON, PA
500 - 1,000
1890
FRANK F BRITT
$10M - $50M
Education & Training Services
The job skills required for Customer support representative include Customer Service, Customer Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.