8 Application Support Specialist Jobs in Rockland, ME
Pen Bay Medical Center is Hiring an Application Support Specialist Near Rockland, ME
This is an in-person position located at:
409 Old County Road
Rockland, Maine
What we do here changes the world. Working together so our communities are the healthiest in America. That’s where you come in.
Once you join us you won't want to leave. We want to take care of the team that cares for our communities. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
- Paid Time Off (PTO): The longer you stay, the more time off you’ll accrue!
- Life & Disability Insurance
- Paid Family Leave
- Tuition reimbursement
- Build your future with our awesome retirement/pension plan!
- Wellness programs that include: Health and well-being, employee assistance, financial and emotional well-being, healthy payback programs and much more!
How did we become recognized as one of America's Best Large Employers in 2022 by Forbes? It's simple: we believe in investing in our care team.
- You’re valued. In 2021 alone, MaineHealth invested over $100 million in compensation for our team.
- Your safety comes first. We prioritize the health and safety of all care team members, providing appropriate personal protective equipment, testing and access to additional wellness benefits.
- Your career matters. Learn and grow with MaineHealth through our training and education opportunities.
Your Role:
The Application Support Specialist is responsible for effectively providing onboarding training, upgrade training/support, ongoing targeted training/support, and optimization support for Epic application end users. He/she will be required to have a multitude of skills including presentation, collaboration with multiple teams and the ability to provide exemplary customer service by troubleshooting user issues. He/she will be responsible for participation in planning, implementation, training, support, and ongoing optimization of clinical IS applications. The ideal candidate must be able to solve problems by analyzing business issues/requirements, analyzing workflows and synthesizing key messages and have excellent verbal and written communication skills.
This position may be appointed to serve on committees, task forces, and workgroups as needed. This position will be required to travel regionally and between other Maine Health entities as needed and may participate in an on-call rotation as needed to provide support services for all operating hours.
Required Minimum Knowledge, Skills, and Abilities (KSAs):
- Education: Degree from a 4-year program strongly preferred.
- License/Certifications: Credentialing in Epic module(s) required within 6 months of hire date.
- Experience: Experience in adult education recommended but not required. Knowledge of hospital/healthcare systems, administrative practices and program management normally acquired during 3 to 5 years of related work experience, including teaching, or coaching in a healthcare environment and implementing new systems, and supporting improvements in departmental functioning.
- Strong verbal communication and public speaking skills.
- A detailed understanding of workflows and a general understanding of system configuration.
- Strong interpersonal skills.
- A willingness to learn and remain competent in skills.
- The ability to adapt to change.
- The ability to build rapport easily.
- Comfort with technology.
- Knowledge of clinical process improvement techniques, methods, and facilitation; experience preferred.
- Demonstrated ability to communicate effectively in writing and in public presentations for a variety of audiences, work independently and to effectively collaborate.
- Demonstrated ability to identify, organize, manage, and utilize resources and tasks, and to proactively resolve or facilitate resolution of issues efficiently and effectively.
- Ability to tailor communication to the target audience to transfer information clearly and effectively, verbally and in writing, with audiences of varying size and organizational positions.
- Ability to learn quickly and remain competent in skills.
- A thorough understanding of workflows and a general understanding of system configurations
- Skills in exercising initiative, judgment, root cause identification, problem solving and decision making.
- Ability to establish effective working relationships with all departments and levels of the organization.
- Ability to organize, plan and complete projects of moderate complexity efficiently and in accordance with quality standards.
- Ability to create professional memos, training tools, and other documentation as needed.
- Strong computer skills with proficiency in Microsoft Office applications.
Schedule: Full Time, Day Shift, 40
Job Summary
Full Time
$55k-77k (estimate)
03/29/2024
05/27/2024
penbayhealthcare.org
Saco, ME
1,000 - 3,000
Related Companies
The job skills required for Application Support Specialist include Customer Service, Troubleshooting, Problem Solving, Initiative, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Specialist positions, which can be used as a reference in future career path planning. As an Application Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Specialist. You can explore the career advancement for an Application Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Specialist job description and responsibilities
The Application Support Specialist administer all building activities like development of data models, application codes, on-line support and planning related tests.
03/20/2022: Rapid City, SD
They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
02/03/2022: Norfolk, VA
They also provide assistance to the customers or clients regarding the use of various software applications.
04/09/2022: Green Bay, WI
Application support analysts can provide support through email, phone calls or live chat.
04/18/2022: Gulfport, MS
Technical support relates to the maintenance of the app, software and other organization's technological systems.
02/22/2022: Trenton, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Specialist jobs
A person who plans to become an application support specialist should be prepared to train other personnel on how to meet the technical needs of customers effectively.
03/22/2022: Lexington, KY
Previous experience as an application support specialists or a similar role.
02/28/2022: Alexandria, LA
Provide technical support to teams within the organization, and to external clients when required.
03/03/2022: Sarasota, FL
Up-to-date knowledge of scripting, coding and application software.
02/21/2022: Anchorage, AK
A technical support specialist should be able to work calmly when under pressure.
02/19/2022: Worcester, MA
Step 3: View the best colleges and universities for Application Support Specialist.
Similar Jobs
Popular Articles
