100% on site.

Our direct client has a new opening for a Desktop Support Technologies Specialist 120934

This position is 12 months, with the option of extension, and is in Augusta, Maine.

Skill :

• Customer Service Skill
• Desktop Support Skill
• Inventory Control

Job Description :

• Years of Relevant Experience :
• 3-5 years in the desired environment
• Preferred Education : 4-year college degree or equivalent experience

Role Description : All roles specified in CTS1 plus the following :

• Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility
• Participate in meetings and projects as assigned
• Provide advanced technical support for desktops, laptops, printers, software, and other hardware connected to a user's device.
• Test and evaluate software and hardware products to determine applicability and value to agency operations.
• Actively analyze and evaluate emerging software and hardware technologies / standards.
• Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
• Assist in planning and coordinating testing changes, upgrades, and new and standard products, ensuring systems operate correctly in current and future environments.
• Anticipate, identify, track, and resolve issues and risks affecting own work.
• Develop contingency plans as necessary.
• Analyze the functional and / or technical impact of new product releases.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Determine time estimates and schedule for own work and subordinate contractors / interns to resolve issues in a timely manner.
• Identify and track issues, risks, and action items.

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Last updated : 2024-04-23