SALARY RANGE: $22 - $28/ Hour

OVERVIEW

The Client Service Coordinator is responsible for providing exceptional service, communication and information to both internal and external customers. This role also supports various sales activities and collaborates with management to streamline internal sales processes. You’ll have an opportunity to jump in to assist in many areas, helping to chart your own course. This is a great opportunity for growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with the sales team to develop and provide custom reporting solutions for customers to enable accurate order tracking and status
• Work with the team to help coordinate various industry tradeshows
• Manage and route all incoming sales leads through designated sales channels and distribution partners; provide management reporting on the sales pipeline
• Collaborate with the sales team and our marketing partner to develop marketing campaigns and assist with marketing efforts
• Collaborate with the leadership team to develop a system of reporting and key metrics to ensure effective management of the sales channel.

COMPENTENCIES

• Exceptional customer service & communication, willingness to take initiative
• Strong team player willing to jump in and lend a hand wherever needed
• CRM experience, helping drive sales & marketing effectiveness, HubSpot preferred
• Microsoft Office proficiency
• Personal Effectiveness/Credibility & Ethical Conduct

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

While performing the duties of this job, the employee will work in an office setting.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk and hear.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Standard days and hours of work while in the office are Monday through Friday, 8:00 a.m. to 5:00 p.m. with the potential for some flexibility.

TRAVEL

None

REQUIRED EDUCATION, LANGUAGE, AND EXPERIENCE

Bachelor’s degree preferred, customer service and experience in a B2B sales environment required. Ability to pass a post-offer background check.

BENEFITS OFFERED

Extensive, top tier benefits package to include: medical coverage, life and disability insurance, dental, vision, and supplemental insurance. Personal time off and educational assistance benefits. 401(k) with company match after 90 days of employment. This position is eligible for participation in the company profit sharing program.