Description

Pella Mountain West is a Window and Door industry leader, and we strive to enhance the lives of our customers and team members. Your career at Pella will provide you with training and give you the opportunity to become an expert in your field. Enjoy a fun, fast paced and supportive culture that you can take pride in being a part of. We work hard to ensure our team has competitive pay, excellent medical insurance, bonuses, 401k retirement program, profit sharing and generous paid time off. With our positive culture and family spirit we are passionate about what we do.

SUMMARY: This position is responsible for the sales of in-home residential window and door replacement. Involves 7 step in-home selling process; product demonstrations, project evaluation and measuring, project estimating, closing the sale, following the job through the system, and collecting the payment after the install is completed.

Responsible for managing all practices and procedures designed to increase sales, enhance profitability, and develop very satisfied customers. Expected to generate repeat customers, referral customers, and new customers independent of Pella’s advertising and marketing efforts.

Keys to success include being able to effectively handle and resolve customer objections and being able to close sales in the home.

Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:

• Responsible for all field activity relating to customer relations, product sales, collections, and customer satisfaction for the replacement segment.

• Pursues leads, gives product demonstrations both in the home and at the Showroom, discusses product options with the customer and takes on-site measurements.

• Responsible for creating self-generated leads to supplement customer base.

• Ensures quotes and orders are accurate and follows company sales processes.

• Completes all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to efficiently complete the project.

• Complies with company policies on pricing, product offering, installation, credit and collections.

• Follows up with prospects to inform them of business changes such as product offering, pricing, or assembly options in a timely manner.

• Must be computer literate and able to use electronic software (PQM, MSOffice, ACE, etc.) to track, quote, sell and order products.

• Follows up with all customers to ensure that the project meets or exceeds the customers' expectations.

• Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues.

• Participates in various departmental and interdepartmental meetings or training as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a valid driver’s license and be in compliance with the company Fleet Safety Policy.

Education and/or Experience

BS/BA, AA or Technical degree (or equivalent) and 2-4 years of successful in-home selling experience is preferred. Customer service or general business experience would also apply to this role. Prior knowledge of general construction applications and terminology and/or windows and doors applications or components is desirable.

Computer Skills

Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e., OMS, etc.). Ability to compile and decipher information in spreadsheet format.

Communication Skills

Excellent verbal and written English language skills are required as well as good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.

Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Mathematical Skills

Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel, especially with use of the phone and computer. The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary with the seasons and will frequently require more than forty hours per week.

Work Environment

Work environment with this job includes the typical office environment and frequent visits to construction jobsites or customer homes. The noise level of this job is typically moderate.

Miscellaneous

All Replacement Sales Consultants must have their own, fully insured and functional automobile and must have a valid drivers license. Must have and maintain home internet access.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Condition of Employment: Pella Mountain West is committed to workforce diversity. Post-offer background check, MVR Check and drug screen required. Pella participates in E- Verify.

Equal Employment Opportunity: Pella Mountain West provides a working environment free of discrimination and harassment. Pella Mountain West treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. Several states in which Pella Mountain West operates may have laws protecting classifications of team members not necessarily protected under federal law. Therefore, Pella Mountain West also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.