JOB TITLE: Billing Assistant/Medical Reception

REPORTS TO: Practice Office Manager

EDUCATION REQUIREMENTS/SKILLS:

• Proof of high school graduation or GED

We are looking for an organized and welcoming team player to join our front desk at a Pediatric Ophthalmology practice.

You will support the Practice Manager with billing work including entering charges, responding to patient questions about bills, and creating receipts for patients. You will also work with insurance providers to verify eligibility and claims. You will be part of the overall reception team and spend about half of your day with billing and the other half supporting scheduling and preparing paperwork for visits. This includes responding to patient questions via phone and email.

We are a small team that works together to create a great experience for our patients. We are looking to build a team with a collaborative and "can-do" approach. Some training will be provided. A candidate with a background in billing and an interest in medical administration will be the best fit.

Job Type: Full time

Pay: $18.00 - $20.00 per hour

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift

Experience:

• Medical billing: 1 year (Required)
• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

RESPONSIBILITIES/DAILY DUTIES: (include but are not limited to)

Billing Support

• Enters daily charges from physician procedures
• Confirms visits against charges
• Answers patient inquiries about invoices
• Collects payment via phone/text system
• Generates and shares receipts

Telephones/ Patient Data Entry

• Answers incoming telephone calls and schedules appointments accordingly
• Obtains and enters new patient demographics
• Updates patient information, as necessary, to maintain accuracy for billing
• Obtains insurance information
• Reviews all forms for accuracy and completion according to office policies prior to accepting
• Scan and upload patient documents as needed.
• Assist billing company with Account receivables.
• Verify insurance information
• Schedule follow-up appointments
• Complete worker comp/disability paperwork.

Patient Care

• Greets patients/families in a polite, prompt, helpful manner and provides any necessary instructions/directions
• Informs physicians of patient arrivals
• Maintains clean and orderly waiting area

Follows Office Opening/Closing Procedures

Prepare for following day

• Confirm all patient appointments

Maintain Schedule for Office

All other administrative and clinical duties as needed by the practice

Adheres to all HIPAA, OSHA, and other federal regulatory guidelines as required by the practice

KNOWLEDGE, SKILLS, ABILITIES:

• ICD10 Codes and standard billing procedures
• Exceptional customer service skills
• Word processing and computer experience
• Work requires the ability to understand and follow oral and written instructions, as well as document and communicate pertinent information
• Working knowledge of personal hygiene and basic health and safety precautions applicable for work in a medical setting. Ability to establish and maintain strong working relationships with patients and clinic staff
• Working knowledge of general office equipment
• Understanding of basic medical terminology as pertinent to the practice
• Requires organization and attention to detail

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Medical terminology: 1 year (Preferred)
• Computer: 1 year (Preferred)
• Medical billing: 1 year (Preferred)

Work Location: In person