DESCRIPTION AND RESPONSIBILITIES:

• Perform check-in and check-out process for patients.
• Schedule patients as needed for appointments.
• Ensure that appropriate insurance, patient, parent information is collected to ensure accurate billing.
• Validation of insurance information.
• Knowledge of office’s OSHA and HIPAA Policies and able to carry out such policy.
• Knowledge of office safety rules and regulations and SDS sheets for products used by the practice.

DUTIES: General

• Answer Phones, schedule patients, transfer to triage nurse or appropriate provider to address call.
• Check-In patients: get copies of needed information for visit, as well as update of ANITA and EHR.

o Collection of co-pay (if appropriate)
 Charge Fee if co-pay not collected at time of service.
o Collection of past due amounts
o Insurance validation, scan cards into EHR, update in ANITA.
o PCP changes as needed for patient care.

• Check-out: Schedule any follow-up appointments or up-coming appointments.
• Reschedule patients based on clinic need or change of provider schedule.
• Provider Tasks / Phone notes

o Prescription requests
o Form requests
o Etc.

• Scan items & empty digital management of items scanned (bucket)
• All other duties as directed by Officer manager

DUTIES: Check-In

• Listen to messages and do call-backs
• Ensure newborn records are in the EHR for that day’s newborn appointments.
• Print fee tickets for appointments added to that day

o Ensure correct information for insurance etc.

• Prepare call list for next day, make reminder calls.
• Stuff folders for next day appointments with fee tickets and other needed items.
• Collect intake forms

o Change information in ANITA and EHR.
o Scan form into EHR.

• Front counter – address needs of patients and visitors arriving to clinic.
• C-Section forms signed and fax back to Whidbey Family Birthplace. Ensure provider schedule blocked for C-section.

DUTIES: General

• Provider Outbox – Items completed by provider ready for the patient / family

o Scan paperwork into EHR
o Fax paperwork, as needed.
o Call patients for pick-up of prescriptions.

• Money Drawer, count daily in AM & reconcile in PM.
• Attend the copier/fax for paper.'

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Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Work Location: In person