The Customer Service Representative / Processing Agent is responsible for processing a high volume of transactions for State Regulatory Agency Licensing and Certification Programs.

The Customer Service Representative / Processing Agent executes the application process in accordance with the business rules established by the respective regulatory agency or department.

This includes application processing that may include license issuance, ensuring educational requirements are met, scheduling exams, scoring exams and guiding / assisting candidates and licensees via written and oral communication

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location.

As required by the Colorado, California, Washington State, and New York City laws, the pay range for this position is as follows :

Salary pay is $

This position is not bonus eligible, and information on benefits offered is .

Hours : 30 hours per week , Between the hours of 8am - 6pm, Monday through Friday

This is a Hybrid position : 3 days onsite, 2 days WFH.

PRIMARY RESPONSIBILITIES

Analyzes application information and documentation for licensure / certification to ensure compliance with business rules set forth by the regulatory agency

Requires thorough knowledge of the business rules for a multitude of services and license types

For the Insurance Program : includes individual and agency continuation, individual and agency new license, miscellaneous requests and application certification

For the Bail Bond and Collection Agency Programs : requires analysis and processing of all incoming applications, according to the business rules established by the regulatory agency

Requires thorough knowledge of the business rules for a multitude of services and license types

Additional tasks may include the issuance of individual certificate / license for candidates who require exception processing

Customer Service

First point of contact for candidate / producer information

Provides accurate and thorough information to the customer base through both verbal and written communication

Must retain an in-depth knowledge of business rules set forth by the respective regulatory agency to accurately guide candidates and licensees

Education and Experience :

High school diploma or equivalent required

1 year of experience in a high volume transaction processing environment

1 year of customer service experience

Strong data entry experience

Skills, Knowledge and Abilities :

Excellent communication skills - both oral and written

Problem solving skills

Interpersonal skills

Great attention to detail

Strong organization skills

Ability to work within a team

Good multi-tasking skills

Ability to process a high volume of work within set timeframes

Please submit a resume when completing your application.

Hours : 30 hours per week , Between the hours of 8am - 6pm, Monday through Friday

New Office Address : 5425 Page Rd, Durham NC 27703

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact.

We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.

To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company : Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education.

Alongside these, we have our corporate divisions : Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential.

Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work.

People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Last updated : 2024-04-28