PEAK6 InsurTech knows that technology rules just about everything, which is why we wanted to bring insurance to the 21st century. We threw the rule book out the window and are forging our own path in the industry, and we want you to join us.

Joining PEAK6 InsurTech won’t lead you to just a job, it will lead you to a true career path. We value our employees, understand their career aspirations, and support them in their goals by making sure they have opportunities to develop and advance in a multitude of ways. At its heart, PEAK6 InsurTech, along with our subsidiaries We Insure and Team Focus Insurance Group, is focused on epic innovation and trail-blazing technology to serve our customers and partners better. Learn more about joining and growing in our future-focused environment – and being epic with us!

Duties & Responsibilities

• Provides first line troubleshooting and support with the goal of providing resolution of reported incidents or service requests.

• Resolves technical problems and answers queries by telephone, email, or chat in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

• Maintains certain server applications with the support from System Engineers.

• Maintains and administers access to all Network, Systems and services for corporate applications following a structured access request, onboarding and offboarding process. Performs network connectivity troubleshooting.

• Performs installation of desktop hardware / peripherals and printers.

• Performs installation of individual software packages, as needed, for all users. Monitors and maintains desktop software licensing. Responds to Help Desk calls received during and after hours.

• Establishes and maintains effective professional working relationships with co-workers and every level of management.

Required Skills & Abilities

• To perform this job successfully, an individual needs a working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications.

• Must have strong knowledge of Windows Desktop and laptop OS Management, OS and Application patching, Windows Server, Windows 10/11 Workstations, Microsoft Office installations, Office 365 Administration, Active Directory Administration.

• This position needs the ability to learn and understand the administration of several different business systems and services.

Education & Experience

• An Associate’s degree or certification in information systems or a related field; plus a minimum of two (2) years help desk experience in a Microsoft environment; or equivalent combination of education and experience.

• Familiarity with Active Directory, Cloud based telephony systems, Microsoft Office Suite, Windows Operating System management and Service Management Ticketing Systems is a plus.

Job Requirements

• Requires working indoors in environmentally controlled conditions

• Job tasks are performed in close physical proximity to other people

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Why join the PEAK6 InsurTech Team?

The PEAK6 InsurTech Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account
• Competitive Salaries
• 401K Match
• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long-Term Disability
• Employee Support Programs, Including Mental Health
• Tuition Reimbursement
• Matching Charitable Gift Program
• Lucrative Referral Program
• Commuter Benefits
• Flexibility: Remote and Hybrid Opportunities Available

Founded by PEAK6 Investments in 2021, PEAK6 InsurTech began with the vision to challenge the status quo of the insurance industry and to revolutionize it. Along with our subsidiaries We Insure and Team Focus Insurance Group, we know it’s not about the corporation, it’s about the people. At its heart, PEAK6 InsurTech focuses on developing and implementing innovative technology and processes to serve its customers better. Whether propelling the insurance industry to run more efficiently or bringing together diversified businesses that span the entirety of the insurance lifecycle, PEAK6 InsurTech is dedicated to democratizing insurance and giving customers the power to choose.

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