ESSENTIAL JOB FUNCTIONS 

Network Management and Administration

• Responsible for PC/LAN and WAN operations including day-to-day operations such as procurement, implementation, and problem resolution.
• Assists in coordinating day-to-day systems operations including disk management, security management, LAN and WAN network performance for all City locations.
• Installs and maintains LAN and WAN network hardware and software, including routers, switches, servers, NAS devices, peripherals, network nodes, and wiring.
• Responsible for adhering to and maintaining Standard Operating Procedures (SOP’s) for network configurations, procedures, cabling layouts, and computer operations.
• Actively participates in IT status meetings, conference calls, and team tasks.
• Assists in planning, managing, and coordinating hardware/software installations, upgrades, decommissions or general support for site locations.
• Knowledge of switches, network routing, and wireless access points.
• Provides support to users as needed to maintain an optimum operating environment.
• Performs day-to-day systems operations management, network management, security management, LAN and WAN network performance for all City-wide locations.
• Familiar with Service Desk ticketing system.
• Monitors and maintains network stability.
• Reports and mitigates network anomalies and vulnerabilities.
• Leads in implementing and testing new technology.
• Communicates and coordinates network schedule, backups, and downtime to users as required.
• Communicates with IT management staff regarding network and application errors or issues.
• Coordinates third-party maintenance for network hardware, software, and telecommunications services as needed.
• Actively participates with and ensures that quality assurance procedures are practiced to ensure of project initiation, execution, close-out, and overall customer satisfaction.
• Provides excellent customer service and ensures that an effective environment and professional attitude are maintained when responding to customer inquiries or problems via telephone, online, email, or in-person.

EDUCATION 

Bachelor’s degree from an accredited school in computer information systems or a closely related field and five (5) years of administrative work experience in network management with a strong understanding of network infrastructure and the ability to administer and troubleshoot network devices.

OR

Associate degree from an accredited school with seven (7) or more years of progressively responsible information technology experience. 

OR

High school and nine (9) years of progressively responsible information technology experience and relevant certifications.

 PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)

EXPERIENCE  

• Five (5) years of administrative work experience in network management with a strong understanding of network infrastructure and the ability to administer and troubleshoot network devices.
• Skilled in LAN and WAN network infrastructure protocols.
• Ability to create network diagrams and documentation for design and planning network systems as required to meet the needs of the City.
• Ability to quickly learn technologies and products using documentation and internet resources
• Ability to work with all levels of IT staff inside and outside the organization.
• Experience in analyzing, implementing, and evaluating IT systems and their specifications.
• Certifications desired: Cisco Certified Network Associate (CCNA)
• Certifications preferred: CompTIA Network .

• Must possess a valid driver’s license with an acceptable driving record.
• Must obtain a valid Florida driver's license prior to hire. 

Work Environment:

• Work is performed primarily in a standard office environment and data center rooms and closets with some travel to different sites; incumbents may be required to work extended hours including but not limited to evenings, weekends and holidays. 

Sensory: 

• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through personal contact, the use of the telephone and/or other City-issued technology devices. 

Physical:

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist under desks and around furniture; to lift, carry, push, and/or pull moderate to heavy amounts of weight up to 50 lbs.; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Occasional climbing on ladder or stool to reach or mount equipment. 

Job Summary