• Responsibilities:

Business analysis and process mapping

Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.

Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.

Training and organizational change management

Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.

Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.

Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Business analysis: 10 years (Preferred)
• Project management skills: 5 years (Preferred)
• requirements gathering and documentation: 10 years (Preferred)
• MS Office/suites: 10 years (Preferred)
• Hands-on end-user training on Dynamics 365: 3 years (Preferred)
• Develop training materials, including user guides: 3 years (Preferred)
• developing business process flow diagrams, user stories: 3 years (Preferred)
• Business Process and workflow/data flow design: 2 years (Preferred)
• Confluence, AzureDevOps, and SharePoint: 1 year (Preferred)
• Child Welfare Agency: 1 year (Preferred)

Ability to Relocate:

• Washington, DC 20003: Relocate before starting work (Required)

Work Location: Hybrid remote in Washington, DC 20003