About Peak Performance Institute:

Peak Performance Institute stands at the forefront of neuropsychological evaluation services for a diverse clientele, including children and adults. We specialize in diagnosing and managing conditions such as Autism, ADHD, emotional disorders, and various neurological disorders, including traumatic brain injuries, stroke, dementia (including Alzheimer’s disease), and more. Our mission is to provide comprehensive care and strong support, ensuring that every patient and their families are fully supported and valued.

Position Overview:

We are actively seeking a knowledgeable and experienced Full-Time Front Office Lead Receptionist to become a key part of our team. This essential role is crucial for maintaining the clinic's operational excellence and creating a warm, welcoming atmosphere for our patients. Responsibilities include managing administrative tasks, facilitating patient communications, scheduling appointments, verifying insurance coverage, and keeping accurate records. The ideal candidate will possess a combination of deep empathy, exceptional organizational and communication skills, punctuality, and a proactive approach to patient care, and a professional demeanor reflected in their business attire.

Key Responsibilities:

• Efficiently open the clinic each morning, ensuring that the facility is fully prepared and welcoming for the day ahead.
• Proactively verify the day's appointments, reaching out to anticipated patients to confirm their visits.
• Diligently manage the appointment schedule by making calls to arrange bookings for any slots that become available due to rescheduling, optimizing clinic efficiency and patient access.
• Warmly greet and assist patients both in person and over the phone, efficiently manage scheduling and check-ins.
• Skillfully handle insurance verifications, pre-authorizations, and patient account management.
• Ensure medical records and documentation are meticulously maintained and current.
• Perform office management duties, including inventory control, document organization, and maintaining a clean environment.
• Collaborate effectively with healthcare professionals and external partners, presenting a professional image in business attire.

Qualifications:

• Proven degree and/or background in a medical office or healthcare setting, with a strong focus on medical front desk operations and insurance processes.
• Experience in insurance coverage verification /pre-authorization.
• Bilingual in English and Spanish, with outstanding verbal and written communication skills.
• High proficiency in office software (e.g., Microsoft Office & Google Suites) and the ability to multitask effectively.
• Demonstrated empathy towards patients, a commitment to confidentiality, and ethical practice standards, with an expectation to adhere to a business attire dress code.
• Detail-oriented, reliable, punctual, and capable of thriving in a diverse, fast-paced environment.

Benefits & Perks:

Competitive benefits package, including a 401(k) plan with a 3% match, paid holidays, and PTO.

Access to a friendly office environment with kitchen facilities, conveniently located near the freeway with ample parking.

Professional development and training support opportunities.

Schedule: Typically, Monday – Friday 7-30 am – 5 pm.

Hourly pay is determined depending on candidate's experience, skills and performance.

As an equal opportunity employer, we are welcoming applications without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join us at Peak Performance Institute, where your expertise and professional presence will make a significant impact, furthering our mission to deliver exceptional mental health care.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Can you reliably and consistently commute to the clinic to ensure it is opened by 7:30 AM?

Experience:

• Medical office: 1 year (Required)
• Insurance verification: 1 year (Required)
• HIPAA: 1 year (Required)

Language:

• Spanish (Required)

Ability to Relocate:

• Goodyear, AZ 85395: Relocate before starting work (Required)

Work Location: In person