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PEAK Event Services is Hiring an Account Manager Near Woburn, MA
Job DescriptionAbout UsPEAK Event Services is proud to be the premier event rental and tenting company in New England! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination help us deliver stress less events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.
What You'll DoThe Account Manager is responsible for the overall health and growth of assigned accounts. PEAK is Client Centric and this role services some of our most cherished key accounts in both volume and longevity. This role has a proven track record understanding how to logistically work with all market segments and client types and acts as a consultant to our clients to improve repeat jobs year over year. Account Managers are among the most experienced members of our inside sales team and can assist managers in making day to day judgement calls. The day to day involves keeping up with personal phone and email volume, entering and updating orders in our computer system, troubleshooting inventory questions and meeting with clients in our showroom or on their job site. While Event Rental Consultants are our primary on the phone call center Account Managers will assist with overflow as it adds to their personal revenue goals. This position works collaboratively with other sales consultants as well as various Departments to achieve customer satisfaction. The Account Manager is responsible for strengthening customer relationships, growing assigned accounts, generating revenue and achieving long-term goals that are in line with company vision and values, with a proven track record of sales ranging between $2.5-5M .
The Day-to-Day
It is especially important for the person functioning in this position to develop trust within the Sales Department. Honoring commitments made to customers by our sales team is critical to maintaining our industry reputation for high quality products and service. You will be involved on a daily basis with fulfilling those commitments.
What We're Looking For
Company DescriptionPEAK Event Services is New England's leading event rental resource. Our combined experience and expertise has allowed our people to establish relationships with the area's most respected event planners, caterers, corporations, charities and venues. Our unmatched selection of items from tents and furniture to glassware and linens to create behind-the-scenes magic. Peak is more than a rental company. We are a collaborative team with round-the-clock dedication to our customers and a passion for perfection and innovation. We go above and beyond. We offer a hands-on approach with a friendly atmosphere that our employees enjoy working in. Our compensation and benefits packages are highly competitive as we seek to hire the best talent in the industry!
Peak is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
PEAK Event Services is New England's leading event rental resource. Our combined experience and expertise has allowed our people to establish relationships with the area's most respected event planners, caterers, corporations, charities and venues. Our unmatched selection of items from tents and furniture to glassware and linens to create behind-the-scenes magic. Peak is more than a rental company. We are a collaborative team with round-the-clock dedication to our customers and a passion for perfection and innovation. We go above and beyond. We offer a hands-on approach with a friendly atmosphere that our employees enjoy working in. Our compensation and benefits packages are highly competitive as we seek to hire the best talent in the industry! Peak is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
What You'll DoThe Account Manager is responsible for the overall health and growth of assigned accounts. PEAK is Client Centric and this role services some of our most cherished key accounts in both volume and longevity. This role has a proven track record understanding how to logistically work with all market segments and client types and acts as a consultant to our clients to improve repeat jobs year over year. Account Managers are among the most experienced members of our inside sales team and can assist managers in making day to day judgement calls. The day to day involves keeping up with personal phone and email volume, entering and updating orders in our computer system, troubleshooting inventory questions and meeting with clients in our showroom or on their job site. While Event Rental Consultants are our primary on the phone call center Account Managers will assist with overflow as it adds to their personal revenue goals. This position works collaboratively with other sales consultants as well as various Departments to achieve customer satisfaction. The Account Manager is responsible for strengthening customer relationships, growing assigned accounts, generating revenue and achieving long-term goals that are in line with company vision and values, with a proven track record of sales ranging between $2.5-5M .
The Day-to-Day
- Directly responsible for the satisfaction of assigned key accounts
- Proactively meets with key accounts to showcase equipment, offer suggestions and growth strategies
- Proactively maintain and expand strategic accounts
- Conducts annual account reviews and understands all data relating to this relationship
- Creates customer orders and assist customers with order design, order changes and questions
- Maintains emails and phone calls
- Consult with clients to determine event details and rental needs
- Identify and manage target client prospects
- Identifies future event Opportunities and records in CRM
- Prepare all customer quotes and follow up within 48 hours
- Prepare and enter customer orders and production schedules/timelines, verify entered orders for accuracy, complete all revisions/additions
- Participate and share experiences/best practices in sales meetings
- Identify leads, close sales, manage prospects and acquire new business
- Conduct showroom appointments and assist with showroom visitors
- Master order entry software including delivery, return, labor pricing, overrides and billing procedures
- Problem solve and troubleshoot rental inventory issues
- Educate and inform customers about all rental items available and cross sell all company products
- Some weekends required for appointments, site visits and installations.
- Understand and respect the confidentiality of client and company information
- Establish yourself as a trustworthy member of the sales team both internally and externally
- Attend a minimum of one industry networking event or client warehouse tour per month and build relationships for the future business of the company
- Offer guidance and solutions to junior inside sales team as needed
- Work with senior management to develop strategies and achieve sales goals
It is especially important for the person functioning in this position to develop trust within the Sales Department. Honoring commitments made to customers by our sales team is critical to maintaining our industry reputation for high quality products and service. You will be involved on a daily basis with fulfilling those commitments.
What We're Looking For
- 5-7 years of hospitality experience with an event rental company, caterer, food service provider, event planner, venue, or hotel
- Proven track record of meeting or exceeding revenue goals of $2.5M
- If not from event rental industry proven track record of detailing 80 events annually from differing market segments
- Sales experience and hospitality degree is a plus
- Availability to work Monday through Friday (rotating weekends as needed)
- Proficient with computers (Microsoft Outlook, Word, Excel, etc.)
- A life long learner and someone who seeks feedback for continuous improvement
- Positive attitude and professional demeanor
- The desire to help fellow teammates grow and proudly serve our Clients
- Our incredible compensation combo of Competitive Pay, Paid Time Off Paid Holidays
- Support for your personal life wellbeing
- We like to celebrate we do it often!
- Encouragement for Volunteer Days giving back to our communities
- We foster and embrace an inclusive and diverse work culture
- Salary range $60k-$65k plus attractive commission plan
- Medical, Dental Vision Insurance
- Company-Paid Basic Life AD&D Insurance
- Short Term & Long Term Disability Insurance
- Telehealth Wellness
- Flexible Spending Accounts (FSAs)
- Employee Assistance Program
- Travel Assistance
- 401K Retirement Plan Employer Matching
- We’re not just a rental events company – our PEAK Code drives the work we do, every day.
- We’re partners in problem solving. We collaborate in order to push through challenges and succeed together.
- We are employers of respect. Our relationships mean the world to us and we hold ourselves to the highest level of accountability.
- We are advocates for our communities. From sponsoring events and organizations to volunteering and donating our time, we support our communities and are committed to social responsibility.
- We are keepers of the craft. Our attention to detail, commitment to excellence and devotion to our clients allows us to go “Above and Beyond”.
Company DescriptionPEAK Event Services is New England's leading event rental resource. Our combined experience and expertise has allowed our people to establish relationships with the area's most respected event planners, caterers, corporations, charities and venues. Our unmatched selection of items from tents and furniture to glassware and linens to create behind-the-scenes magic. Peak is more than a rental company. We are a collaborative team with round-the-clock dedication to our customers and a passion for perfection and innovation. We go above and beyond. We offer a hands-on approach with a friendly atmosphere that our employees enjoy working in. Our compensation and benefits packages are highly competitive as we seek to hire the best talent in the industry!
Peak is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
PEAK Event Services is New England's leading event rental resource. Our combined experience and expertise has allowed our people to establish relationships with the area's most respected event planners, caterers, corporations, charities and venues. Our unmatched selection of items from tents and furniture to glassware and linens to create behind-the-scenes magic. Peak is more than a rental company. We are a collaborative team with round-the-clock dedication to our customers and a passion for perfection and innovation. We go above and beyond. We offer a hands-on approach with a friendly atmosphere that our employees enjoy working in. Our compensation and benefits packages are highly competitive as we seek to hire the best talent in the industry! Peak is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
Job Summary
JOB TYPE
Full Time
SALARY
$101k-137k (estimate)
POST DATE
05/24/2024
EXPIRATION DATE
08/02/2024
WEBSITE
peakeventservices.com
HEADQUARTERS
Woburn, MA
SIZE
100 - 200
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The job skills required for Account Manager include CRM, Commitment, Customer Relationship, Communication Skills, Inside Sales, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.
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