Peak Video Monitoring offers an exciting in-office position that monitors remote security services for our customers. Our team of operators is the heart and soul of our operation. As a video monitoring operator, you will have an integral role in protecting our customer's assets by utilizing our remote video monitoring systems. In this role, you should be highly detail-oriented and an effective communicator, working collaboratively with your peers and managers to deliver superior service to our customers.

Your Shift - must be able to work all 4 days

Tuesday - Wednesday, 6:00pm - Midnight & Saturday-Sunday, 8:00am - 4:00pm

Duties & Responsibilities

• Respond to video alarms at a client's site and follow our standard escalation model
• Conduct video guard tours and immediate response to alarms
• Maintain up-to-date knowledge of customer site protocols
• Ensure all systems are online, noting any malfunctions, and notify the supervisor
• Maintain accurate records of all incidents on a site and prepare incident reports for any security events
• Assist in answering dispatch phone and staffing call offs
• Create passdowns for management
• Provide the best possible customer service to peers and customers
• Provide appropriate Phone/Email etiquette while communicating with customers

Qualifications:

• Remain alert at all times during hours of employment
• Ability to sit for a long period of time while carrying out monitoring function
• Ability to respond quickly and decisively to potential security situations
• Excellent customer service
• Physically able to climb one flight of stairs
• Highly detail-oriented
• Ability to analyze and define problems and resolve them promptly
• Comfort talking on the phone.
• Computer literate and good working knowledge of MS Office
• Required to work nights, holidays, and weekends