45 front desk agent Jobs in delray beach, fl
Etc. Cafe is Hiring a Front Desk Agent Near Delray Beach, FL
- Confirm sell status for the day
- Review group bookings, noting any special arrangements/requests and arrival time when noted
- Organize the reservations for the day’s arrival. Check for duplicate reservations and determine special room requests for pre-blocking
- Pre-block all VIP, special requests, and needed group reservations
- Run the necessary daily reports according to the shift, checklist, especially house counts, rooms availability, occupancy, arrivals, and departures
- Check the status of our hotels
- Check guests in, following the credit policies
- Ensure that keys and key cards are secured
- Ensure that guest problems are resolved and followed through on
- Take reservations in accordance with the availability
- Understand outbound mail, message, and package handling procedures
- Maintain accurate turn away statistics, if required to do so
- Understand the operation of the property management system
- Run appropriate daily special request reports and distribute them. i.e. VIP Report, handicapped Guestlist, etc
- Run credit limit report (morning shift) and complete, including putting messages in boxes of guests whose bills require attention
- Maintain/provide proper backup for all master accounts and disputed charge accounts
- Ensure that telephone resale equipment is enabled, report malfunctions to the supervisor
- Post charges when necessary
- Follow correct cash handling procedures
- Handle incoming reservation calls, answer questions, and secure all required information
- Process related mail, which is received at the hotel, on a daily basis, such as reservation requests and correspondence
- Be familiar with the steps involved in pre-blocking rooms
- Process all travel agent commission payments requests
- Process requested written confirmations and mail daily
- Be familiar with the local area end be able to give clear directions when needed
- Promote an effective referral service with other hotels
- Be aware of the property’s sell status, groups arriving at the hotel, as well as any special promotions or events in the area. Also, be familiar with any citywide conventions that may impact heavily upon sale status
- Be familiar with property security and key control procedures
- Understand reservation policies
- Be familiar with property fire safety and fire emergency procedures
- Be familiar with emergency phone number listings
- Communicate in the primary language in a clear, concise, grammatically correct, pleasant, and sincere manner
- Understand requests and correctly, creatively, and expediently carry them out
- Be outgoing, friendly, and patient even after working long hours
- Handle multiple requests with poise, accuracy, and timeliness
- Understand and practice the policies of the company
- Use good judgment at all times
- Work long hours when necessary and be flexible with schedule
- Stand and walk for extended hours
- Lift, carry and push up to fifty pounds and pushcart weighing up to 250 pounds
Job Summary
Full Time
$27k-36k (estimate)
05/18/2024
06/05/2024
The job skills required for Front Desk Agent include Cash Handling, Property Management Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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