15 Customer Service Specialist Jobs in Mount Laurel, NJ
PEAC Solutions is Hiring a Customer Service Specialist Near Mount Laurel, NJ
- Answer a minimum quota of customer calls daily, speaking to customer concerns, address changes, invoicing questions, late charge or payment history questions, and various other inquiries.
- Maintain efficient talk times to gather necessary information and provide timely resolutions.
- Collaborate in a fast-paced team environment to minimize customer wait times while delivering superior service.
- Demonstrate a general understanding of accounts receivable, payment application, and account reconciliation.
- Process adjustment requests according to customer requirements.
- Utilize authorized company software to process payments accurately.
- Update customer records with relevant information after each interaction.
- Manage incoming correspondence via postal mail, email, and fax, ensuring timely responses within departmental guidelines.
- Navigate multiple software applications including Service Cloud, Microsoft Office, Outlook, CyberSource, and others.
- Scan and upload pertinent documentation to OnBase for record-keeping purposes.
- Proactively engage potential customers by providing information about products and services.
- Assist with additional tasks as assigned by management.
- Adhere to set schedules for breaks and lunches to accommodate phone coverage needs.
- Participate in training sessions to enhance knowledge and skills.
- Engage in interdepartmental and cross-functional training initiatives.
- Comply with monthly audits and quality control monitoring.
- Develop an understanding of end-to-end commercial leasing and lending processes.
- High School Diploma/GED required
- Minimum 1 to 3 years Customer Service, Call Center experienced in a financial organization preferred
- High volume phone experience
- Ability to work independently while displaying excellent written and verbal communication skills
- Detail Oriented and ability to remain calm and professional at all times
- Relies on instruction and established policies and procedures to perform required tasks
- Proficient computer skills including MS Office and ability to learn various proprietary software programs
Job Summary
Full Time
$43k-54k (estimate)
02/07/2024
06/02/2024
The job skills required for Customer Service Specialist include Customer Service, Call Center, Customer Care, Microsoft Office, Life Insurance, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
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