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Ready to be a part of a game-changing team that thrives on defying the impossible?
About PCS Wireless
Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as “PCS”, is not your average mobile device distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resale market, both from a business and a consumer perspective.
Today, PCS is a recognized global leader powering the secondary market. We buy and sell mobile devices and products worldwide through partners and programs. By breathing new life into old devices, we efficiently extend a device’s lifecycle up to 5 times or more. We collaborate with industry giants including consumer electronics manufacturers, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 customers. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA.
Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, and it continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun doing it!
About the Role
The Sr. Director of Global IT & Support is a key role responsible for managing our technical support team including our global services as well as our local facilities. This role plays a pivotal role in ensuring the efficient functioning of IT systems and delivering high-quality support to end-users and stakeholders. Additionally, the role will oversee IT support for all global offices and warehouses, ensuring synchronization of Standard Operating Procedures (SOPs) across locations, monitoring SLAs and response times, providing 24/7 user support, and escalating unresolved issues to developer or level 3 support. This role will work closely with our Enterprise Architecture team and be responsible for ensuring that local support supervisors adhere to established processes.
What You Will Do
Key Responsibilities:
IT Coordination:
Process Enhancement:
Budget Oversight:
Vendor Relations:
Security and Compliance Focus:
Who You Are
We Are Seeking People Who:
What's in it for You
If you are ready to join our fast-paced company, apply below!
We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.
Full Time
$208k-261k (estimate)
04/25/2024
06/23/2024