Security First Insurance (Part of PCF Insurance Services Network) has been serving the greater Michigan area since 1924. As an Independent Agency, we represent numerous quality insurance companies assuring our clients a variety of insurance solutions to meet the changing demands of businesses and individuals. Our 95 years of commitment to the out-state Michigan community is underscored by the professional standards of our growing agency staff who, through education and commitment, will continue to serve its clients throughout the 21st century. Job Summary: The Commercial Lines Account Manager will represent numerous carriers. In addition to providing best-in-class account management to an assigned book of commercial lines accounts, this individual will assist producers with quoting and binding new business accounts and help to retain existing accounts. All while providing accurate and courteous service. Duties and Responsibilities: Build loyalty and trust in the customer-business relationship to increase overall value and retention.Help clients understand and navigate their insurance policies. Be available to address any questions or concerns they may have regarding their insurance plans.Provide customers with the correct information to make informed decisions about their insurance coverage.Reach out to clients promptly to ensure consistent communication.Identify coverage gaps and customize policy recommendations.In everyday operations, use computer systems to process premium payments, review and update policies, handle claims, and make endorsements.Maintain the information's confidentiality, integrity, and security, safeguarding both individuals' privacy and the organization's reputation.Will occasionally works with new businesses.RequirementsMichigan Property and Casualty Insurance License REQUIRED.2 years of Commercial Lines Insurance experience.1 years of face-to-face sales/customer service experience (phone sales, real estate, banking, inside or outside sales, luxury retail sales, collection agencies, car sales, lenders, servers, bartenders).Experience with Agency Management Systems (AMS) and TAM insurance software is a BONUS.Microsoft Office Suite knowledge.Work experience in an office environment, using a multiline phone system and computer software. Proficient typing/data entry skills.Demonstrate professionalism in all aspects of communication - verbal, written, or in-person - to maintain a positive working atmosphere and promote efficient communication.Multitasking, prioritizing tasks, and resolving problems quickly and accurately with strong attention to detail, speed, and accuracy.Compensation: $40,000 - $60,000 per year Schedule: FTHours of Operation: 8:00 AM to 5:00 PMFriday schedule to 4:30 PM Benefits:MedicalDentalVisionLife InsurancePaid Time Off401K