At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job Description Summary: What you need to know about the role: We have an immediate need for a software engineer with experience in the payments’ ecosystem. You will be responsible for quickly and accurately triaging reported production issues. You will partner with our customers, merchant agents, engineering colleagues and PayPal partners to bring rapid resolution to production issues and restore customer functionality. This role includes a week-long 12-hour on-call shift once per six weeks to ensure 24x7 support. This position is based in Scottsdale and may require travel of up to 15% to PayPal locations (North America and infrequently to international offices). Meet the Team: Payment’s partner experience is a 24x7 dedicated triage and live-support team responsible for over 1 billion transactions per month supporting PayPal, Braintree, Venmo and over 70 external ecosystem partners. This team triages over 300 issues per month ensuring that the proper team is engaged for service restoration. We operate the world's best payments platform supporting bank, card, rewards, and PayPal balance transactions utilizing an extensive worldwide network of external real-time payment processing partners. Job Description: Your way to impact: Analysis of existing monitoring and alerting for completeness and accuracy Serve as an escalation point for production issues. Ability to drive issues to resolution. Willingness to share on-call responsibilities. Strong communication skills and ability to grasp and convey complex product requirements or technical concepts. Strong understanding of web-based programming languages. Ability to work in a fast paced, iterative development environment. Strong time management skills and ability to work on concurrent assignments with different priorities. Proven results-oriented person with a delivery focus. Good knowledge of online payments and related domains is a plus. Bachelor/ master's degree in computer science, Engineering, closely related quantitative discipline. Understanding or experience in Messaging systems like KAFKA, AMQ, JMS etc. Responsible for analyzing monitoring, alerting, Splunk dashboard skills and be an escalation point for production issues and responsible for driving their resolution. Good understanding and hands on experience with databases such as MySQL/ Oracle etc. Leadership skills for small projects Experience with ticketing software such as ServiceNow and Jira Your day to day: Triage and troubleshoot Live issues for PayPal products and applications on the live site. Collaborate with product development teams and various business groups to prioritize, identify and develop reliability and support-ability improvements. Assure the overall quality and integrity of all PayPal’s payment components. Engage in the automation of daily activities that drive operational excellence and ensure highly productive operating procedures. Support and enhance payment monitoring, alerting escalation mechanisms. Build and maintain strong relationships with cross vertical teams such as Product Management, Product Development, Site Reliability and Operations. Provide and/or review daily, weekly, and quarterly platform goals/metrics to stakeholders. Weekend and after-hours support, on a rotating schedule, if required. What do you need to bring: 2 years of experience in software product development. Strong development experience in Java Sprint Boot, APIs, Services. Ability to design, code and test tools to support the Engineering Operations /Support function. Bugs Triaging / Fixing and Tools development. Ability to drive communication with external partners, processors, and vendors. **We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. Additional Job Description: Subsidiary: PayPal Travel Percent: 0 Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: Click Here to learn more about our culture and community. PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Any general requests for consideration of your skills, please Join Our Talent Community. As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated. At PayPal we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other. We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account: Provide full legal First Name/Family Name – this is important for us to ensure our future hires have the right system set up. Please Capitalize first letter of your First and Last Name. Please avoid using fully capitalized text for your First and/or Last Name. NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID. Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience.