At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: We are currently seeking a Senior Technical Account Manager to join our Global Professional Services team in North America, focusing on Technical Account Management. This role is based in our Chicago/Austin/Omaha/Scottsdale/Remote office. As a Technical Account Manager, you should be an excellent technical and functional expert with ability to drive complex issue management. You will act as the main point of contact for driving proactive technical health and solution for technical issues for PayPal’s largest multi-national clients and partners. We are seeking a dynamic individual with fast innovative thinking skills, exceptional technical skills, and a solid business acumen. As the Technical Account Manager, we will look for you to use your technology and business intelligence to help manage merchant and partner challenges. The role requires internal cross team participation with key internal stakeholder teams such as Product, Engineering, Customer Success, Engagement Management, and Sales. The ideal candidate is a motivated self-learner, passionate about problem solving and dedicated to our merchant’s success. Agility is a key attribute for the position and embodying a desire to be a Customer and Merchant Champion. This job might require 5% travel.

Job Description:

About us:

At PayPal, our Global Merchant Services Organization (GMS) delivers great technical solutions to our customers, merchants and partners. Our customer-centric team brings creative and technical skills together to craft solutions for our customers across the globe.

We drive innovation with a diverse team who are dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow. We help each other through active collaboration, mentorship programs and global initiatives.

About you

• You’re curious and enjoy solving problems to get to the root cause of an issue
• You love being a customer champion and show this with your empathy and advocacy
• You’re technically minded and enjoy using and learning new technologies and tools
• You’re a confident communicator – equally comfortable speaking to a merchant CEO or development team
• You have a working knowledge of web technologies and already know or are willing to learn new languages and services like Javascript, PHP, Java, REST, SQL and more
• You have a working knowledge of monitoring and troubleshooting tools or are willing to learn tools like Splunk, Datadog etc.
• You bring your real self to work and add to our already diverse culture
• You’re well-organized and self-motivated and enjoy the flexibility of working independently while being supported by your team
• You’re prepared to be on call to assist with out of business hours escalations, while ensuring you maintain a healthy work life balance by collaborating with other support teams

• You have relevant customer-facing or technical work experience – Retail Point of Sale experience is preferred.

Your role

You’ll join our GMS team in North America and work alongside peers in Technical Account Management, Solutioning, Integration, and Engagement Management. After onboarding with your new-hire buddy, on a day-to-day basis you’ll:

• Be the main point of contact for driving proactive technical health and solution of technical issues affecting our Enterprise merchants
• Proactively identify issues with APIs, code, services and network latency and suggest solutions to improve the customer experience.
• Collaborate with your peers locally and across the globe to solve problems
• Communicate technical issues to merchants and internal stakeholders
• Advocate on merchants’ behalf to improve products, systems and processes
• Consult with merchants and internal teams on post-integration issues and best practices
• Build strong relationships to help merchants be successful now and into the future
• Learn new skills, technologies and tools to grow personally and professionally

Your benefits

• Competitive pay and company equity
• Excellent health care benefits
• Flexible PTO and leave policies
• Flexible working arrangements

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.