At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: PayPal’s Reputation Management function is an organizationally critical team at the forefront of protecting and enhancing the company’s reputation. This role, reporting to the team’s Director of Reputation Management, presents a unique opportunity for someone who possesses experience in media relations, corporate communications and reputation management. With high executive visibility and interface with key internal and external stakeholders, we are looking for an experienced communications professional who is comfortable providing counsel, working cross-functionally with global team members and rolling up their sleeves to get the job done! With a primary focus on proactive and reactive media relations, this role, an integral position on the team, will provide external communications planning and support for PayPal’s Government Relations, Resiliency Management, Legal, Global Governance, Risk and Compliance teams. This position will also collaborate with PayPal’s People and HR Communications team to develop and manage and assist with external communications to support the Company’s core values of diversity and inclusion. We are seeking someone who is an organized, multi-tasker that is comfortable working in a fast paced globally matrixed organization. For the right candidate, this role has many opportunities for personal and professional growth.

Job Description:

Top Responsibilities

• Support the Director, Reputation Management, Media Relations in developing and executing proactive and reactive media strategy and response on a range of high-profile topics and issues.
• Lead proactive and reactive communications initiative, and work with reporters to understand and analyze incoming media relations inquiries.
• Develop talking points, FAQs and briefs to address critical topics and issues.
• Lead the development and execution of proactive, reputation building media engagements and campaigns.
• Serve as a key member of PayPal’s crisis and issues management team – providing strategy and execution as events unfold. Help to maintain select company communications plans, protocols, and messaging.
• Support the Director, as needed, on the issues and crisis response program by tracking crisis events, assisting with monthly metrics, and evaluating new best practices.
• Areas of emphasis may include, but are not limited to: HR, Litigation, Government Relations, Regulatory matters, Information Security, Customer Issues, Product, Marketing and Risk and Compliance situations. This professional may also situationally support PayPal and its affiliated brands, including Venmo, Honey, and Happy Returns.

Qualifications

• Minimum 7 years of agency or in-house experience; relevant financial sector industry experience a plus, but not a requirement. Public affairs and/or political experience also a plus.
• Experience serving as a spokesperson and driving media relations strategy and execution.
• Established reporter relationships and desire to expand network to relevant industry and company beat reporters.
• Experience and willingness to pick up the phone and proactively/reactively work complex stories with top tier media.
• Ability to deliver results in high pressure situations. Must have a track record of developing media plans, messaging and related materials under deadline pressure.
• Ability to synthesize large amounts of data and distill key points clearly, succinctly and quickly.
• An excellent writer and communicator who is committed to simple, clear and creative ways of communicating.
• Ability to achieve results in a fast-paced and dynamic environment, often on short deadlines
• Well versed in social media communications and monitoring, with proven record of using top platforms to analyze data and trends.
• Ability to think creatively and desire to push past the status quo.
• Must be able work independently and without direction as well as collaboratively with colleagues.
• Sense of humor, patience and positive attitude.
• Bachelor degree required; advanced degree preferred.
• Someone with a passion for the PayPal brand and committed our vision of democratizing financial services.
• Position to be based in New York, NY, Washington, DC or Austin, TX.

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $82500 to $187990

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx

to view the notice.