At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. Job Description Summary: At PayPal, we believe in the transformative power of technology to empower people and businesses to create a more inclusive financial future. As a leader in this space, we are driven by a shared passion for innovation and a deep commitment to understanding the needs of our diverse customer base. Job Description: What you need to know about the role: As Director, Insights, you will continuously connect customer insights into our work across portfolios. You will lead a team of talented researchers in uncovering our customers' needs, behaviours, and motivations, translating these insights into actionable recommendations that drive product strategy and design decisions. You will shape roadmaps, product and design decisions; gathering and synthesizing insights from research, voice of customer, data and other sources to move usability and desirability upstream to drive product strategy earlier in the process. Your way to impact: This is an exciting opportunity to join a company that is at the forefront of financial technology and makes a real difference in the lives of millions of people around the world. Your day to day Lead customer insights efforts to inform product strategy: Craft comprehensive research plans, identify key research questions, and leverage a range of qualitative and quantitative methods to gather data and gain deep customer understanding to inform product strategy. Partner with cross-functional teams: Collaborate closely with product, design, engineering, analytics and other stakeholders to ensure that customer insights are seamlessly integrated into the product development process and translated into tangible solutions that address pain points and delight customers. Communicate insights effectively: Share research findings in a clear, compelling, and engaging manner through reports, presentations, and workshops, influencing key stakeholders and driving strategic decision-making. Foster a culture of research excellence: Mentor and develop your team, establish best practices in research methodologies, and contribute to the broader UX research community. What you need to bring 9 years of experience in UX research: Proven track record of leading research initiatives, conducting user research, and translating insights into actionable recommendations. Executive-level communication: Strong storytelling, presentation, written communication, influence, and interpersonal skills Strategic mindset: Experience developing and executing research plans that align with business objectives and drive long-term product vision. Outstanding communication skills: Ability to articulate complex research findings clearly and persuasively to technical and non-technical audiences. Collaborative leadership: Thrive in a dynamic team environment, build strong relationships with cross-functional stakeholders, and work effectively through ambiguity. Passion for experience design: Deep understanding of experience design principles and methodologies and a genuine commitment to designing solutions that meet user needs and exceed expectations. Strong bias for action: You can juggle multiple priorities with ease and effectively deliver in a fast-paced, dynamic environment Expert facilitator, with experience leading workshops at the executive level Extensive experience leveraging research techniques and data for design decisions An exceptional portfolio demonstrating all the above Additional Information: Bachelor's and Master's degree in UX research, design, research, or related field or equivalent professional experience. 4-5 years of experience in strategic UX/Product/CX/ Design leadership roles. Solid understanding of modern technologies, commerce, and personalization Experience working cross-functionally and synthesizing feedback from diverse stakeholders. Experience with the financial services industry a plus. Additional Job Description: Subsidiary: PayPal Travel Percent: 0 - PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $120300 to $287100 Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: Click Here to learn more about our culture and community. PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Any general requests for consideration of your skills, please Join Our Talent Community. Notice to Applicants and Employees who reside within New York City. Click here to view the notice. At PayPal we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other. We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. 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