JOB DESCRIPTION

JOB TITLE: Implementation Specialist

DAYS WORKED: Full Time M-F, occasional evening and weekend work may also be required

REPORTING RELATIONSHIPS: Reports to Operations Manager

OBJECTIVE:

Ready for a change? Get ready to love PayDay! We are looking for someone to deliver rock star customer service to our clients while working in a collaborative environment that believes in development and personal growth!

What you will do:

• Be the point of contact for all new client’s needs.
• Be consultative with your clients.
• Work with Sales to ensure our clients have the best onboarding experience possible!
• Help educate your clients on our products and services.
• Know your client’s needs, they will need all sorts of products, make sure you connect them with the ones that put time back in their day
• Create raving fans! Our clients love PayDay, you will be why!
• Most importantly, you will learn and grow. We are always adding new services and features. Growth has been abundant which creates awesome upward mobility

Personal Attributes (All the things we find in the best humans we work with):

• Experience in payroll software. Excel skills are awesome!
• Be dynamic! –understand a problem and develop more than one approach to solving it
• Be a good person, that is what we are all about! We are help addicts; we love to help our clients however we can
• You know how to manage your time; we always have new and exciting things here. Sometimes they happen at the same time, know how to prioritize without letting things fall through the cracks.
• Focus on the little things, “verify and clarify” that is our mantra when it comes to making sure we get every detail right