Pavion and our family of companies are seeking a talented and motivated Sales Operations Associate to join our corporate team.

Position Duties and Responsibilities:

• Manage the renewal experience in close partnership with the Inside Sales Manager and Contracts Manager to provide accurate renewal processing and a seamless customer experience
• Retain and increase service contract revenue in existing customer accounts by executing timely renewals, from initial analysis to final booking of signed contracts
• Verify contract data for accuracy, including customer information, third party fees, equipment inventory, etc.
• Migrate existing customers from our legacy plans on to new packaging and pricing (where applicable)
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
• Update renewal forecast on a weekly basis and report to management
• Create client proposals and contracts for all existing service contract renewals

Basic Qualifications:

• Bachelor’s Degree or related work experience
• 2 years of experience in customer service or inside sales
• Valid Driver License required

Preferred Qualifications:

• Proficient in MS Experience with CRM applications such as MS Dynamics
• Ability to work multi-task, manage a high volume of accounts and quote opportunities
• Previous experience with contract management, renewals
• Strong customer-facing acumen and communication skills

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.