Responsible for the serviceof Bar and Lounge in accordance with restaurant standards. Accountable for all facets of Bar including,but not limited to, bar setup and breakdown, cocktail knowledge, wineknowledge, food knowledge, cocktail production, cocktail service, sanitizingand resetting the Bar, cash handling, walking food, and general bar maintenance.Participate in daily line up meetings.Engage guests and assist in beverage sales in restaurant, lounge, and bar.Assist management team in actively servicingguests.Direct dining room staff onbeverage service according to Café’s specifications courteously andefficiently.

ESSENTIAL FUNCTION

Learn & Maintain complete knowledge of:

• Characteristics and description of each wine and champagne by the glass on the bar wine list.
• Designated glassware for each cocktail.
• Industry trends and competition.
• Dining Room, Lounge, Patio, and Bar layout; table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code.
• Correct maintenance and use of equipment.
• All menu selections available in all outlets.
• Daily/weekly management of missed punches, punch edits, and weekly gratuity management per IALW policy and Virginia law.
• IALW handbook-compliance and adherence to IALW policies
• Maintain complete knowledge and strictly abide by state liquor regulations; particularly those prohibiting service to minors, intoxicated persons, and drunk driving. 

• Attend all pre-shift meetings while on property.
• Be familiar with all resort services/features andlocal attractions and activities to respond accurately to any guest inquiry.
• Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.
• Actively sell beverage to guests and enhance the overall dining experience for the guests.
• Communicate all 86’d liquors/beer to staff daily.
• Ensure the inspection and service materials and equipment for readiness of service.
• Ensure the inspection of table set-ups, check for cleanliness, neatness, and agreement to departmental standards.
• Inspect all aspects of the bar/lounge environment ensuring compliance with standards of cleanliness and order
• Ensure that the service stations are clean, organized, and stocked with designated supplies.
• Monitor that all service staff are greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests.
• Assist Restaurant staff with their job functions to ensure optimum service to guests.
• Participate in and support hotel and company efforts towards sustainability and environmental initiatives.
• Perform other duties as directed,developed, or assigned.

QUALIFICATIONS

Essential:

• High School graduate
• Minimum 21 yearsof age to serve alcoholic beverages
• Experience as a bartenderand/or cocktail server
• Ability tosatisfactorily communicate in English with guests, management, and co-workersto their understanding

Desirable:

• Some college, culinary training or guest relations training.
• Certification of previous training in liquor, wine and food service.
• Certification in alcohol awareness program./TIPS certified
• ABC certified
• Knowledge of Computerized P.O.S. systems.

SKILLS

Essential:

• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding in person and by telephone.
• Ability to provide legible written communication.
• Ability to compute basic mathematical calculations.
• Ability to think clearly and remain calm under pressure, making sound and logical decisions quickly.
• Ability to prioritize and organize service requirements at all tables in assigned station.
• Ability to analyze, and resolve problems while exercising good judgment.
• Ability to focus on attention to details.
• Ability to suggestively sell menu items, beverages, and wines.
• Ability to input and access information in POS system.
• Ability to ensure security and confidentiality of guest and hotel information.
• Ability to anticipate and interpret guests’ service needs.
• Ability to perform job functions with minimal supervision.

Desirable:

• Knowledge of Microsoft Office software.
• Knowledge of the local geographic area, competitors, and business trends
• Knowledge of destination, activities, food & beverage, and spa.
• Knowledge of gourmet food and beverage background, knowledge of (high-end) industry publications, and customer service skills
• Ability to work flexible schedule, to include weekend and evenings as needed for the benefit of departmental coverage.
• Bilingual: English and Spanish.

PHYSICAL DEMANDS

• Ability to lift and carry 30 lbs.
• Ability to stand and walk for up to 10 hours.
• Frequentneed to perform the following physical activities: reaching, bending, pushing,pulling, twisting, lifting, and climbing.
• Constant need to perform the followingphysical activities: grasping, turning, finger dexterity.
• Frequent need to stand for long periods oftime.
• Lifting/carrying up to 30 lbs. frequentlyand 50 lbs. occasionally.
• Visionrequirements: Frequently need to see small details and things clearly beyondarms’ reach.
• Ability to hear fire alarms and emergency equipment.

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**