Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

Responsibilities

Install, Maintain and/or Repair Veterinary Equipment

• Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.

• Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.

• Trains to perform standard system installations and tests the functionality of all components.

• Trains customers on the use and basic maintenance of equipment at the customers site.

• Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.

• Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).

• Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.

• Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Inventory Management

• Determines parts, supplies or tools needed to complete service requests.

• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.

• Manages vehicle inventory and restocks as necessary.

• Physical inventory audits on a bi-annual basis

Asset Management

• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.

• Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

Required Qualifications

• High school diploma or equivalent.

• 1-5 years prior experience in a Veterinary/Medical/Dental environment.

• Demonstrated PC skills in Windows based programs

• Must maintain a valid driver’s license and good driving record.

• Proven customer service skills

Preferred Qualifications

• At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.

• Previous X-Ray experience preferred

• SAP experience

• Proven organizational and problem-solving skills

• Carpentry/plumbing/heating/electrical/electronic related experience.

• Technical training in Bio-med/electronics or related technical field.

Physical Demands

• Lifting or Carrying: Frequent to continuous heavy physical activity – lifting up to 100 pounds

• Sitting or Standing: Light physical activity

• Use of Hands: Occasional or frequent moderate physical activity

• Climbing: Light physical activity

• Operating a computer or other office device (Laptop 1 hour per day)

• Talking or hearing - "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"

• Reading or sight - "requires frequent review of vendor contracts"

This position requires occasional overnight travel.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program (Tuition Reimbursement).

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

EEO Statement

EOE, including disability/vets.

We are Patterson. We welcome you.