Description

Position Overview

The receptionist will be responsible for greeting the public and visitors, both in person and on the telephone. In addition, clerical and bookkeeping duties will be completed as assigned. The receptionist will be responsible for safeguarding the residents from

elopement through the front door.

Summary of Responsibilities

• Answer all phone calls in a courteous manner and direct calls to proper personnel.
• Greet visitors, guests, and residents with the utmost courtesy and offer assistance.
• Direct visitors and guests to appropriate personnel or room.
• Maintain proper documentation of the Resident and Visitor Sign-In/Out Log.
• Update Staff Directory with the latest information, phone numbers, etc.
• Make copies of all forms whenever supply runs low.
• Prepare an absence report whenever someone calls in and inform the Nursing Supervisor immediately.
• Fax documentation as requested by all departments.
• Organize/arrange files/folders and lock the file cabinet before leaving.
• Prepare copies of paperwork and file them appropriately for newly admitted residents.
• Distribute all correspondence to proper personnel and send out all outgoing mails.
• Prepares voucher, schedules cab/van for residents’ doctor’s appointment.
• Updates and fax census report every morning.
• Maintain and file resident roster and census.
• Make bank deposits with proper documentation.
• Page caregivers when necessary.
• Performs other related tasks given by immediate superior and administrator.

Requirements

• High School Diploma or GED
• Ability to speak and write English.
• Excellent customer service & telephone skills
• Organizational skills
• Detail-oriented
• Proficient in Microsoft programs
• Ability to work with integrity regarding patient privacy following policies and procedures
• Ability to effectively communicate with the public, visitors, staff, and residents.
• Must obtain CPR Certificate

Why work with us?

Our employees are more than just coworkers – they are family – just like our residents! Working at The Lakes, you will be provided ample opportunities to grow both personally and professionally. You will also be working alongside individuals who share the same passion and commitment to providing exceptional healthcare, service, and life enrichment to our patients. Our culture is one that encourages, supports, and celebrates our diversity and looks to expand and build it constantly.

About Patriots Glen
Patriots Glen offers Assisted Living, Memory Care, and Respite care in the Lake Hills neighborhood of Bellevue, WA. They are a close-knit community of enthusiastic residents and compassionate senior care professionals. Patriots Glen offers licensed nurse care 24 hours a day, 7 days a week, along with industry-leading care options, services, and amenities. For more information visit, https://www.patriotsglen.com/

About Careage

Careage is a leading provider of senior-focused construction, management, and health care services throughout the United States. They are committed to providing exceptional services to a wide variety of clients, including hospitals, medical clinics, skilled nursing, and post-acute rehabilitation facilities, Assisted Living Communities, Memory Care centers, and retirement communities. For more Careage news, go to www.careage.com