Patriot Group International Inc. (PGI) has a current full-time, exempt employee opening for a Data Center Site Manager (SM)based in San Antonio, Texas. This position reports to the PGI Vice President of Security Services/Cluster Manager. Job Description: The SM manages and directs all operations and personnel management of a data center security operation, including security services and response, scheduling, budget, training, contract compliance, and quality management. Responsibilities: * Responsible for all scheduling, administration, reporting, incident response, training, human resources concerns, timekeeping, and invoicing support for the assigned site on a 24/7/365 basis.
* Serve as a direct PGI representative to the customer site security manager.
* Directly responsible for the site’s contract compliance with all elements of customer statements of work, service level agreements, and quality assurance.
* Assisting the VP/CM in the development, maintenance, and reporting of individual program budgets including minimization of unplanned overtime.
* Assist the VP/CM in providing strategic direction and direct guidance to operations and subordinates to manage activities and issue resolution, including physical security, safety, and business continuity events.
* Assist the VP/CM in creating or improving the operational systems, processes, and policies in support of the customer mission.
* Assist the VP/CM and operations staff in the planning and executing of screening, hiring, development and retention of security personnel and supervisors.
* Ensure 100% staffing coverage and responsibility alignment for the assigned site, team and shift.
* Oversee and direct crisis management functions at the assigned Site including command and control of incident response post-orders, law enforcement and emergency services coordination, customer communication, after-action review and debriefing.
* Enforce PGI policies and standards of conduct.
* Obtain or maintain a minimum of a Texas Class 2 / Non-Commissioned Guard license.
* Other duties as required or delegated by the VP/CM.
Required Qualifications: * Commitment to the mission, PGI core values and ethos.
* At least 8 years of security, military, or law enforcement management experience including a strong knowledge of personnel management, budgeting, and compliance.
* A minimum of 5 years of experience managing shifts of personnel including screening, hiring, training, scheduling, and reporting activities.
* A minimum of 2 years’ experience developing national, state or federal level policies and procedures.
* Knowledge and experience in organizational effectiveness, operations management and implementing best practices.
* Excellent computer skills and proficient in Excel, Word, Outlook, and Access
* Excellent communication skills.
* Demonstrated leadership and vision in managing staff groups, projects, or initiatives.
* Excellent interpersonal skills and a collaborative management style.
* A demonstrated commitment to high professional ethical standards and a diverse workplace
* Excels at operating in a fast paced and ever-changing environment.
* Excellent people manager, open to direction and commitment to get the job done.
* Ability to challenge and debate issues of importance to the organization.
* Ability to look at situations from several points of view.
* Persuasive with details and facts.
* Delegate responsibilities effectively.
* Must be available by phone or email after hours and on weekends.
* Must be able to travel domestically to customer or PGI locations as needed.
* TS/SCI clearance.
Preferred Qualifications: * One year of experience managing the physical and technical security aspects of large data centers or similar facilities.
* Two years of experience managing high volume (100 security, military or law enforcement professionals) employee development and training initiatives in a high pressure and high visibility environment.
* Significant experience diplomatically managing both upward and downward within a defined chain of command with internal and external customers or stakeholders.
* Two years of experience in national level incident response protocols.
* Bachelor’s degree in a related field.
* TS/SCI with CI Polygraph.
Physical Requirements: * This position requires lifting, standing, walking, sitting, bending throughout the workday; with some workdays being up to 12 hours